Mike Alison of Jelen Deer took £550 off me to pass level 2 in a deer park, He paid a AW to represent Jelen. Now this AW has been taken off the DMQ list for reason I do not know.
my portfolio was rejected because of being filled out badly and I presume other issues with the AW.
mike states it's nothing to do with him as he is not at fault whilst he was very happy to take my money and pay the AW. I took the course with Jelen not the AW.
I know if I paid some one to represent my firm and had there name showing on my web site, My firm would take the blame or put things right.
Please can all that read this give me there comments.
Greg,
It seems that you have conveniently forgotten that your portfolio (all except the shot, grallochs and inspections) was filled in some months previously by another AW, who wrote the questions down and then let you take it home to fill in the answers (your words), and this was flagged up to the BDS by the AW. Highly irregular in my view. However, I'm surprised that you haven't mentioned his name on here!!
The fact remains that Jelen provided you with the venue, your three deer (which you culled) witnessed by an AW. I do not believe the AW was at fault as he has provided a full written statement of the events. I have asked you for a written statement too with the view of getting you and the AW together at our office and reaching an amicable solution. You were reluctant to provide anything in writing, and so the informal process couldn't be initiated. I believe your portfolio was in such a mess - and the letter from the BDS assessor to you confirmed that (I still have a copy of that document) - and you think its OUR fault???
I provided you all the paperwork for our official complaints procedure, but you have decided not to follow that procedure for reasons best known to you. I have asked you to direct all future communications in writing as there are gross inconsistencies in the phone conversations between you-BDS, you-AW and you-Jelen.
The DSC2 opportunity offered no guarantees that you would achieve your DSC2. My view is you failed to meet the criteria according to your assessor, the BDS rejected it, and you feel a bit hard done by.
You are still entitled to make an official complaint through the complaints procedure we have in place. The matter would then be dealt with by an independent party. Perhaps you can explain to us why you chose not to do that???
Follow the proper procedures, and if we were in the wrong I will give you a full refund.
Best Regards,
Mike
Mike Allison
Managing Director - Jelen Deer Services
01264 811155