Had a good experience with Battenfeld Technologies (who own Caldwell, Tipton and Wheeler to name a few) and Edgar Bros this week and would like to share it. I had a problem with some electronic ear defenders which were given to me as a gift. I didn't have a receipt or proof of purchase and couldn't find out which shop / on-line site in the UK they were bought from but I knew they were bought less than a year ago. So I emailed Caldwell in the US and v briefly explained the truth. I received a friendly email response the same day from Battenfeld requesting that I please contact their UK importer Edgar Bros using the contact details provided. I did this and received a call from Scot at Edgar Bros (within an hour or so of emailing) and he simply sent to me a new pair next day delivery. No questions asked except to confirm my address. I was delighted.