I have to commend Swarovski upon their great service.
I have a pair of Swarovski SLK 8X30 binoculars which I use for stalking.
Recently the knurled knob for adjusting single eye focus had cracked and was lost.
I am off to Africa in October and wwill be taking the binos with me so thought I'd better have them repaired.
I checked out the Swaro website and got their address. I didn't fancy the hassle of posting them to Austria so checked out local dealres.
The Camera Centre in Cardiff was listed so I popped them in there.
I work abroad so was away for a month.
Yesterday I popped in to collect my binoculars.
They were as new! in a box, new covers everything! Well still had my strap which is how I recognised them!
Not a penny! Absolutely free!
Many thanks to Swarovski and the Cardiff Camera Centre!