I have today taken delivery of a Swarovski rifle scope bought from another SD member.
The scope is in beautiful boxed condition but missing it's lens covers (no big deal)
I emailed Swarovski this morning asking to purchase a pair to return the scope to it's original condition. . . I received an email back within ten minutes asking for my address and a pair would be sent free of charge from Austria.
I doubt if I have ever dealt with a company with such exemplary customer service.
Well done Swarovski !!!