Please may I ask for comments on this situation and specifically an answer to my two questions if you are in the know:
I have decided to purchase a thermal viewing device and found the item is available online from several shops in The Netherlands (including postage to the UK) for around 20-25% LESS than the best price I managed to negotiate from UK retailers. The thermal viewer has a 'refresh rate' of 30hz. The Dutch retailers have confirmed to me in writing that there are no legal restrictions selling me this device.
However, a UK retailer who has tried to win my business insist it is illegal to import a thermal viewer with a refresh rate above 9hz into the UK and that I will need prior import consent from the UK Government as it is a 'controlled item'.
They say that should there ever be an issue with a unit purchased outside the UK, I will need to apply to BIS for an export licence, showing proof of original legal export, before I can send controlled goods for repair or otherwise, as according to them the official UK Importer/Distributor will not honour any warranty claims.
1. Is a thermal viewer of 30hz a controlled item and do I therefore require an import license?
2. Under EU Law, surely a warranty claim for an item purchased in another EU country should be honoured by the UK Importer/Distributor?