I agreed a new contract with sky in december 2014 for everything ( tv, broadband and phone )
I got my bill today which was a lot more than what i agreed. So i phoned sky and was told that some of my offers were ending in march and the bill would be higher again !
I told them the date and time i agreed the contract as i had it all written down and the price i was given for the next 12 months.
I was told that there was nothing they could do, i asked for a manager, was told none about and that they would tell me the same thing anyway !I told them i would cancel my direct debit, I was warned not to as I was in contract.
I asked them to listen to the phone call to which i was told that it may not be recorded. I demanded that some one check and ring me back
Any one on here know my rights etc ?.