Swarovski

StalkingKent

Well-Known Member
I would just like to highlight the fantastic service that Swarovski do as part of their customer after sales care.

I noticed an issue when trying to zero a rifle, the right windage turret was not moving when clicked??

UK Swarovski told me to send them up with a brief description of the problem and told me to expect a 3 week wait as they would be sending them to the Swaro HQ in Austria.

Almost 3 weeks to the day I received by post my fully repaired and serviced scope, it came with a breakdown of the work carried out and a check list of all the pressure test's they did on it.

The total cost to me was NOTHING!!

The all round service from Swarovski was second to none and I cannot thank them enough especially as I was not the original purchaser of the scope.
 
I should imagine this sort of positive advertising more than makes up for your scope being serviced :thumb:

but in my experience I have heard nothing but good about swaro's aftersales and they also replaced one of my scope caps FOC even though I fell over and broke it.

A local dealer to me said he once sent a pair of 10yr old binos back and they had to have new glass, new armour and new focus controls and this was all done FOC :eek: that sounds like amazing service
 
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Excellent but at the price of Swarovski stuff this IS the service we should expect. I bought a Swarovski scope and binos over zeiss purely down to this reputation, zeiss are reputedly not the best regarding after sales service.
 
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