Ward 800 Appalling Shameful Service

[camo304]

does clive ward have anything to do with sniper cam?

NO

 

[VSS]

Exactly my thoughts, too. It's one thing to highlight bad service with a post, but quite another to allow it to degenerate into a public lynching. Poor show, in my book

+1

 

[nun_hunter]

Exactly my thoughts, too. It's one thing to highlight bad service with a post, but quite another to allow it to degenerate into a public lynching. Poor show, in my book

It's not a public lynching as there are plenty of posts saying how good the gear is and how satisfied other customers are. Threads like this mean that someone who wants a bit of Clive's kit and maybe has a deadline they need it by know they need to make contact and be convinced it is ready to ship rather than just order it and then possibly be one of the unlucky ones who has to wait.

Sometimes it isn't possible to resolve it between client and vendor in private as I found when I asked for a refund on three seperate occasions via email and each one was replied to saying "no I'll send it to you asap when the parts are in stock". Just completely ignoring my wishes and holding onto my money preventing me from buying a similar product elsewhere.

 

[Roedeer 1962]

Ive bought a few bits from clive with no problems his delivery service has been quick and reliable

 

[devon deer stalker]

I think I will stick with my good old fashioned lamp!

 

[25 Sharps]

I've owned a ward for about 3 years, I've broken it twice, Clive has fixed it and returned it free of charge even when out of warranty. Literally can't ask for better service than that!!

Clearly he should have just said no to the bespoke fittings and avoided all this!

 

[25 Sharps]

It's not a public lynching as there are plenty of posts saying how good the gear is and how satisfied other customers are. Threads like this mean that someone who wants a bit of Clive's kit and maybe has a deadline they need it by know they need to make contact and be convinced it is ready to ship rather than just order it and then possibly be one of the unlucky ones who has to wait.

Sometimes it isn't possible to resolve it between client and vendor in private as I found when I asked for a refund on three seperate occasions via email and each one was replied to saying "no I'll send it to you asap when the parts are in stock". Just completely ignoring my wishes and holding onto my money preventing me from buying a similar product elsewhere.

In my experience delivery times on the website are accurate and the first time I broken mine I told Clive I needed in a hurry and it was returned repaired within 4 days...

 

[nun_hunter]

In my experience delivery times on the website are accurate and the first time I broken mine I told Clive I needed in a hurry and it was returned repaired within 4 days...

As I said I think it's luck of the draw as to what happens when you contact him and how busy he is. so my advice is it's worth making contact first to check availability and any lead times and you're happy with his communication at that time.

 

[Blacknsilver]

 

[Scotty99]

Now I think we are getting a bit more balance in this thread with some of the more recent posts.

I agree with nun_hunter if you need something in a hurry or something out of the ordinary contact Clive first and see what his work load and stock levels are to see when he can get it to you. Clive is a victim of his products success and is very busy but as evidenced by some of these posts will prioritise jobs where people have broken items or need a quick turn around on an upgrade. So agree with Clive upfront what is the art of the possible and take it from there. His is the only company I know who will fix things free of charge on occasions and the only company that offers an upgrade service from the oldest / earliest kit to the latest tech to enable you to maximise on your investment.

 

[jimmy milnes]

This thread reminds me of the ones that used to get on here regarding jager sporting arms

 

[Bigboab29]

Maybe if people didn't pay up front it would convince clive to get his finger out as the books wouldn't look so good but as with most places when they have your money you go to the bottom of the pile.

 

[deerwarden]

I' had several items off Clive over the years,that have been first rate products from I.R. lamps to thermal imaging scopes, all have been groundbreaking in terms of whats out there. He does take some Chinese produced items out there, and then changes/enhance them to become a better product than the original. If you have an issue he will fall over himself to resolve it as quick as possible, his is a small company that can at times be very busy, and catching up on clients calls/e-mail can suffer. I had an issue that was immediately resolved by posting another item to me, with a request to return the original item in the box with a prepaid postage label as well. He has taken the new Warden Adder and changed/enhanced that as well, the items I have had from him have been available elsewhere, but not had his improvements added, or his great backup service. I'm more than pleased with my WT1 75-3, outperforms my digital gear and is a great piece of kit I would not want to be without. deerwarden

 

[Bolt action]

1tikka,

He who lives in glass houses should not throw house bricks! When you’ve purchased on here and then had the item repaired with your friends at nite site and then asked for the cost to be reimbursed by the seller before representation was made??

Ive found his service of goods to be first class.

Bolt Action

 

[bowji john]

1tikka,
He who lives in glass houses should not throw house bricks!
Bolt Action

Classic

Something we should all live up to

 

[norma 308]

This thread reminds me of the ones that used to get on here regarding jager sporting arms

Exactly what I was.going to post Jimmy victims of their own success !

 

[willowbank]

Hi Chaps,

I’ve sat on the fence, just watching to see how this pans out, I’ve known Clive Ward for a very long time both as a shooting buddy and customer. For those that don’t know him personally he is an expert in his field with experience going back years to the days of lamps and filters and likes nothing more than taking a sight be it NV or Thermal, tweaking it and adding upgrades, then making the end result available to the likes of you and me.

Where he lets himself down, and I have told him this several times, is that he cannot say no, he is often let down by foreign suppliers who renage on quotes and delivery time for parts, of course this is out of his control. As far as customer service is concerned he needs to delegate this to someone, he tries his best but it obviously is too much, he cannot wear all the hats with only so many hours in a day. Couple overseeing orders together with answering countless calls for advice and you get the picture.

With the volume of business he does he doesn’t make a bad job of it, however periodically things do go tits up and people start shouting but I can assure you for every dissatisfied customer there are hundreds of happy ones, those are the ones we don’t hear about.

Now this has just been my personal findings but if you have had a good deal from Clive you will know that he is as genuine a guy as they come, who will go the extra mile to help and not at all as some would make him out to be.

all the best,

Willowbank

 

[Roedeer 1962]

Well done Willowbank

 

[finnbear270]

+ I, excellent experience.

 

[nightcrow]

I have always received first class service from Clive including endless patience replying to my naive questions when starting out.