Recent content by dima922

@Blackwood Outdoors I understand your perspective as a trade member regarding standard warranty procedures. However, suggesting to close a topic where a global brand's executive management directly breaches a signed financial agreement is not the solution. The local distributor route was...

@B&W FOX I completely understand your point about grey imports, but that is not the case here at all. The device was fully official and was actually sent back directly to the Pulsar factory in Lithuania three separate times for repairs. The factory accepted it under official warranty every...

Update on the situation: Since I now have the ability to attach files directly, I am posting the official written confirmation from Pulsar’s Chief After-Sales Officer, Tomas Pukas. As you can clearly see, the €3,000 financial settlement was formally committed to and accepted. Interestingly...

That is a great outcome in your case, and it shows how a proper warranty process should work. However, my situation is fundamentally different from a standard device replacement. In my case, Pulsar’s headquarters formally and voluntarily proposed a financial settlement in writing. Their Chief...

@Flash G 74 Exactly, you hit the nail on the head. It is incredibly disappointing to see a multinational brand that commands premium prices handle its official executive commitments like a backyard shop. When a global company completely shifts the goalposts on a written agreement, they lose...

Hi Flash G 74, Normally, yes, you are absolutely correct. However, in this specific case, Pulsar's headquarters took over the communication directly. Their Chief After-Sales Officer, Tomas Pukas, bypassed the standard dealer route and voluntarily committed in writing to coordinate a €3,000...

Hi everyone, I want to share my recent experience with Pulsar Vision / Yukon Advanced Optics customer support regarding their warranty obligations. I believe this information will be useful for anyone who relies on their official service and corporate commitments. My thermal imaging unit...

Hi everyone, I am a hunter from Ukraine and I am glad to join The Stalking Directory. I have been into hunting and outdoor gear for a while, and I look forward to sharing experiences, discussing hunting optics, and learning from other members here. Best regards!