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Thread: Swarovski service

  1. #1

    Swarovski service

    I lost one of the rubber eye cups so my Swaro binos, I rang Swarovski in Austria to enquire about getting another one. They sent me a complete new pair free of charge the next day.
    Gives you confidence in buying your next scope or binos.
    Steve

  2. #2
    I've had a couple of scopes and binos back to them over the years, and have nothing but praise for their service.

  3. #3
    Quote Originally Posted by white van man View Post
    I lost one of the rubber eye cups so my Swaro binos, I rang Swarovski in Austria to enquire about getting another one. They sent me a complete new pair free of charge the next day.
    Gives you confidence in buying your next scope or binos.
    Steve
    +1
    the best customer service of any company I've ever dealt with - faultless.

  4. #4
    Quote Originally Posted by otisthedog View Post
    +1
    the best customer service of any company I've ever dealt with - faultless.
    +1 for that amazing service...they serviced a secondhand scope I bought free of charge...I've been in the market for some new binoculars for a few months and didn't hesitate and bought swarovski. Way more then what I wanted to spend but for me in this day and age decent customer services go a long way and you can't put a price on it

  5. #5
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    Quote Originally Posted by white van man View Post
    I lost one of the rubber eye cups so my Swaro binos, I rang Swarovski in Austria to enquire about getting another one. They sent me a complete new pair free of charge the next day.
    Gives you confidence in buying your next scope or binos.
    Steve

    Absolutely - next time ring Swaro in the UK - speak to Wahida.
    Nooooooooooooobody expects the Spanish Inquisition!! Our main weapon is.........

  6. #6
    What i like is i never had to use them but i know that they will help if needed...

  7. #7
    +1 excellent service even if you're not the original purchaser
    norma

  8. #8
    Regular Poster KBar1970's Avatar
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    Agree with all previous posts; it's not so much dropping serious coin on the initial purchase, it's also knowing that customer service and after sales back up is there by way of 'insurance'

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