Bob - with respect - you've just described the way that Microsoft and just about every other software manufacturer works and have given an opinion based on a short term assessment of a product of twelve months ago. But it is a valid opinion.
I've been using one for about twelve months. There are some good points and some things that can be annoying.
Updating the software can be frustrating for sure - it can lose your zero on update, and the QA on the releases has not always been brilliant. However, the company are releasing updates, including improved performance and functionality and the platform is stable. If you remember your zero co-ords, you can dial them straight back in - and the return to zero is very good - meaning the movement across rifles is pretty straightforward.
There are lots and gadgets and gizmos - if you like that sort of thing, but equally it can be operated very simply. The buttons can be a bit fiddly, but it's fine once you get used to it - just a different mode of operation.
It can chew batteries - high quality rechargables (Eneloop Pro or Kentli) will see a full nights hunting though.
It needs careful mounting - it took me some time to get the eye relief comfortable with it set far enough back - and it's now a little high as a result, so I need a cheekpiece.
In the day, the picture is very good. There are increasing numbers of videos from this on forums. At night, the unit suffers, as all digital units do with contrast issues (washout) if you do not get the level of IR illumination right. The auto brightness control can be a PITA as a result, but this can be overcome.
The unit has a tiny amount of lag in the picture, which is to be expected as a digital unit - this has been dealt with in a software fix and can be further ameliorated by adjusting the frame rate.
If you mounts are out/misaligned, the reticle appears off centre in the screen, which can be off-putting. The zoom centres the reticle, which is also odd, but this thing holds zero well.
In summary, I think this is an item you need to learn to use more than others and it needs user setup with personal preferences to get the best out of it over using it 'out of the box'. I suspect this has put off some people as scopes you tend to just take out the box and move - but it is a very capable unit for the money. I would describe it as a good compromise device and for the money, unparalleled in terms of capability and performance. The Drone Pro is a good piece of kit, no question - but it is twice the money of the X-Sight and so I question the validity of direct comparisons. It is in the market of good tubed kit and needs to be compared there. One could say the X-Sight mist be very good to be constantly compared to something twice it's value.
So for me, it has it's faults, as do most things, but provides me with a lot of capability day and night for not a lot of money. I have shot mine on everything from HMR to 270, both day and night and over 200m. While I have higher grade tubed kit that I prefer, I have no issue with taking this out and using it. Only you can decide whether this unit is right for you. There is a FB forum for users - lots of support and advice to get the best out of it - have a womble. You may find someone close you who can give you a demo and allow you to make your own assessment. Mine's a keeper. I'm selling a tubed Gen2+ 6x dedicated scope over this if that gives you an idea. Feel free to PM if you want further information.