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Thread: Trouble registering for extended aimsport warranty

  1. #1
    Established Poster
    Join Date
    Jan 2013
    Location
    London (from SW England)
    Posts
    122

    Trouble registering for extended aimsport warranty

    Hi All

    I purchased a new aimsport moderator from Ivythorn Sporting (who were, as ever, very helpful and very well priced). I'm pleased with the moderator, it isn't the quietest in the world but it is small and light which is exactly what I wanted.

    The moderator comes with a warranty, I think from memory it is for two years, but this can be extended to 5 years by emailing your details to aimsport. That is the theory anyway. I have emailed them three times, over 3 months, I have heard nothing back.

    This is staggeringly bad service and as the extended warranty was a factor in me choosing the moderator I feel rather conned. Has anyone else had a similar experience, or indeed better luck?

    Thanks

    Tom
    Last edited by tom_o_m; 15-12-2015 at 00:52.

  2. #2
    Established Poster
    Join Date
    Jan 2013
    Location
    London (from SW England)
    Posts
    122
    Just as an update. Aimsport have changed their policy, you don't need to now register, all you need is to retain proof of purchase and you are entitled to 5 years.

    This doesn't explain the lack of a response, poor service is poor service, but at least I have my warranty.

    Tom

  3. #3
    Should have got a DPT lifetime warranty, not as good as it sounds, if you read the small print
    Last edited by Taff; 19-12-2015 at 18:38.

  4. #4
    Quote Originally Posted by tom_o_m View Post
    Hi All

    I purchased a new aimsport moderator from Ivythorn Sporting (who were, as ever, very helpful and very well priced). I'm pleased with the moderator, it isn't the quietest in the world but it is small and light which is exactly what I wanted.

    The moderator comes with a warranty, I think from memory it is for two years, but this can be extended to 5 years by emailing your details to aimsport. That is the theory anyway. I have emailed them three times, over 3 months, I have heard nothing back.

    This is staggeringly bad service and as the extended warranty was a factor in me choosing the moderator I feel rather conned. Has anyone else had a similar experience, or indeed better luck?

    Thanks

    Tom
    I got no response from Aimsport either, so I contacted the UK importer, Alan Rhone.
    Below is his email reply:

    Thanks for bringing this to my attention and I had suspected this would be an issue with the manufacturer wanting the warranty registered in Sweden. You have no worry at all. We carry the warranty here in the UK and we can track every moderator from the serial number. As all sales are recorded we can find out the date you bought it very easily so it does not matter if it is registered or not.

  5. #5
    Incidentally, I find my Aimzonic mod fantastic. It replaced a far heavier Ase JetZ Compact, and I find it just as quiet and it has transformed the rifle handling.

  6. #6
    If you are dealing with either Ivythorn or Alan Rhone you won't go far wrong.

  7. #7
    Unfortunately Alan Rhone no longer are the importers of AimZoinc it's now Highland Outdoors.

  8. #8

    Thumbs up

    Quote Originally Posted by welshwarrior View Post
    Unfortunately Alan Rhone no longer are the importers of AimZoinc it's now Highland Outdoors.
    Good to know, thanks.


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