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Thread: Redding, First Class service.

  1. #1

    Redding, First Class service.

    I bought a second hand Redding press recently, don't ask me how, but the primer seater got stuck in the shell holder and on raising the arm of the press, it simply snapped off the seater, leaving the base of the seater sat within the primer arm.

    One email to Redding in the states and a short reply of " thank you for using Redding products, your replacement parts will be shipped to you immediately"

    no question, no cost, whole seating arm assembly being replaced.

    A1 customer service, worthy of publicising!
    Opinions are like arseholes....... we all have them, and most of them stink

  2. #2
    Excelent service well done Redding
    Ray

  3. #3
    I have had similar experiences with Redding, RCBS and Zeiss. Always a shock when one comes up against good customer service, lol.

  4. #4
    Shame that they were not so helpful over the internal die finish a couple of times...
    A young man who isn't a socialist hasn't got a heart; an old man who is a socialist hasn't got a head.
    I have summat for sale; here's the M̶i̶d̶w̶a̶y̶ Brownells UK price... effin jokers.
    "The .30-'06 is unstable at close range" - Ahahahahhahh!


  5. #5
    Quote Originally Posted by Sauer90 View Post
    Shame that they were not so helpful over the internal die finish a couple of times...
    You just have to don't you......
    Opinions are like arseholes....... we all have them, and most of them stink

  6. #6
    I have no experience with Reddings Customer Service (but I do own a set of their dies). I recently contacted RCBS as I have one of their case trimmers as I always got angled case mouths and after several photos and emails they sent me a new base, cutter, pilot and spindle. Works a treat now - all square. They also included a device with you attach in place of the cutter which chamfers the case mouth as an appology - excellent post sale service meaning I'm more likely to buy RCBS over another brand for a future purchase - which is obviously their intention.

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