Scotsgun, I bought a Swarovski Habicht 8 x 56 second hand. I could not get it to hold a zero. Then I dropped the damn thing on a concrete floor. I sent it back to the address that Deako has given above with a letter outlining exactly what happened, even to me dropping it. Ten days later, the scope arrived direct from Austria by UPS. Invoice read Free of Charge. All the repair cost me was £5 to send it to Christine. Swarovski even reblacked the ding where I had dropped it. There is one company who stand by their product. I bought several more Swarovskis after that experience. None have needed to go back though.