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Thread: Zeiss poor customer service...or just a bad day?

  1. #1
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    Zeiss poor customer service...or just a bad day?

    I spoke with a "Chris" today via the telephone contact number on the Zeiss UK Sport Optic website. I was extremely disappointed with the man's response, seemingly "laid back" attitude (so "laid back" in fact he sounded almost horizontal) and his mantra to "contact a local dealer for information on products".

    So I asked if it was possible to speak to their "Marc".

    He said that he knew of no Marc in Sport Optics and when I called back again and said that the contact was Marc Overston said he did not have those details, of such a person, in his directory.

    I have three Zeiss 'scopes (or rather I now have two as I have lost one and wish to replace it) all Diavari-C and wish to know what you have that is the equivalent of my misplaced 3-9x36 Diavari T* "Made in Germany".

    Or if indeed there might be a new old stock one somewhere within Zeiss or a lead to a dealer in UK that might have one still on the shelf.

    The 'scope is to fit a Holland and Holland one inch side mount and I am a deer stalker, not James Bond, so 3-9x36 is optimum for my needs. I do not wish to snipe at deer at four hundred yards!

    He had no idea of the product Zeiss currently offered chorusing "contact a local dealer for information on products" and appeared indifferent as to whether I bought a Zeiss product or not. With no offer, even though I asked, to be put through to someone in Sport Optics who knew the product line.

    I did tell him that I had seen a Swarovski current equivalent...their Z3 3-9x36...but I don't like 'scopes with eagles on the side....and wanted to remain with Zeiss.

    The calls I made were a disappointment to me and the lesson, I intimated to him, was that despite having over 3,000 worth of Zeiss 'scopes and binoculars was clear...take my business to Swarovski.

    I await a reply from the PM I have sent to Marc Overton at Zeiss via this Forum.
    Last edited by enfieldspares; 16-02-2016 at 20:53.

  2. #2
    Always worth one phone call to Gregor in Tain, surprising what stuff he can have squirreled away.
    (The Unspeakable In Pursuit Of The Uneatable.) " If I can help, I will help!." Former S.A.C.S. member!

  3. #3
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    Ah. Alas...there the cupboard is bare! My first port of call too!

  4. #4
    Ask to speak with Mark Karn.He will sort out your poor service-you deserve better!Good luck.Richard.

  5. #5
    Quote Originally Posted by richard griffith View Post
    Ask to speak with Mark Karn.He will sort out your poor service-you deserve better!Good luck.Richard.
    Very much doubt it Mark now works for Viking Arms selling Meopta

  6. #6
    Thanks for update.Richard

  7. #7
    Marc Overton is overseas on holiday for a few days , i will contact him and ask him to look into it
    Zeiss Pro Stalker and Agent for Starlght Night Vision

  8. #8
    Quote Originally Posted by Wsm View Post
    Very much doubt it Mark now works for Viking Arms selling Meopta
    Thats a shame he was good, sent me some turret caps Foc about three years ago.

  9. #9
    Quote Originally Posted by Wsm View Post
    Very much doubt it Mark now works for Viking Arms selling Meopta
    I wondered what he was doing at the British shooting show, helping out on another stand.

  10. #10
    SD Regular
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    Got a call back from Zeiss UK this morning. They'd seen my post and normal, efficient, helpful, professional, service has been resumed. So a big thank you to all on here and to their 'Gary'. I'll write yesterday's disappointing call down as a 'one off'...and certainly not 'normal service'...which has now restored my faith in what, else yesterday, has always been of the best. Thread closed I think?

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