Page 1 of 3 123 LastLast
Results 1 to 10 of 29

Thread: Uttings disappointment

  1. #1

    Uttings disappointment

    I just received some new boots in the post and sadly they are to small.
    No problem I thought, I will send them back for the next size up, bear in mind theese boots are in excess of £250. Uttings don't offer free returns, and let's be honest boots are not light or small when there 12" high. VERY disappointed.

  2. #2
    Quote Originally Posted by jimmyriddle View Post
    I just received some new boots in the post and sadly they are to small.
    No problem I thought, I will send them back for the next size up, bear in mind theese boots are in excess of £250. Uttings don't offer free returns, and let's be honest boots are not light or small when there 12" high. VERY disappointed.
    To be fair, lots of places don't offer free returns, quite a cost for a company to have to incur.... Every bit of feedback from uttings I've ever heard has been exemplary, never had any problems with them.
    Opinions are like arseholes....... we all have them, and most of them stink

  3. #3
    Uttings do tend to be quite a bit cheaper than the rest for most things, i guess maybe other stores build enough 'fat' into their prices to be able to offer free return delivery etc?

  4. #4
    Quote Originally Posted by jimmyriddle View Post
    I just received some new boots in the post and sadly they are to small.
    No problem I thought, I will send them back for the next size up, bear in mind theese boots are in excess of £250. Uttings don't offer free returns, and let's be honest boots are not light or small when there 12" high. VERY disappointed.
    so did you order the wrong size or did they send the wrong size? If the latter I think I would agree with them, why should they pay for your mistake when they have not done anything wrong???

  5. #5
    I am a size 9 in every shoe wellies and boot I own seems harkila boots are smaller than every other make. I know there are lots of mixed reviews on there boots.
    My wife buys loads of stuff online, she was shocked there were not free returns.
    Personaly I hate buying online for the very reason you can't try stuff on but being in Lincolnshire harkila dealers are long distance journeys.

  6. #6
    I ordered a set of Swarovski lense protectors for my Z6i from uttings and they sent the wrong objective size to which was ordered, no quibble straight away said they would send out the correct size and pick up the one to be returned, cost me nothing apart from a phone call. They couldn't have been more helpful to be honest!


    Alba gu brąth

    Sauer 101 6.5x55, Beretta Silver Pigeon 12g Over&Under
    .

  7. #7
    Years ago, I ordered a pair of boots from Bushware. They arrived and were small fitting in my size.
    I sent them back at my cost and they sent me a half size bigger. When they came they were too tight, so I decided that this brand was not for me so I returned them again at my cost. I was then duley blacklisted for doing this !
    Lets just say Bushwear have lost out on around £2ks worth of kit that I bought else wear.
    Last edited by Grant.N; 09-03-2016 at 19:56.

  8. #8
    Quote Originally Posted by redlab View Post
    so did you order the wrong size or did they send the wrong size? If the latter I think I would agree with them, why should they pay for your mistake when they have not done anything wrong???
    very reputable bootmakers have different sizing systems and use different lasts - if a company sells footwear mail order it has to understand that, for example, an Alt-berg size 8 boot is vastly smaller than a Haix size 8 boot, to the point where someone who wears a Haix size 8 will wear an Alt-berg size 9.

    neither the customer nor the shop are at fault, the business model is at fault - and considering that someone looking for a pair of high-leg, rugged shooting/hill walking boots in the £150 - 200 bracket has more than half a dozen options to choose from, never mind the sizing issues within brands, the shops lower prices start to lose their lustre when you have to pay £10 each time you want to say 'no, they don't fit right around the heel'...

    if the shop thinks its hard done by when its done nothing wrong, why should the customer feel any different?

  9. #9
    Quote Originally Posted by Wyre Forester View Post
    very reputable bootmakers have different sizing systems and use different lasts - if a company sells footwear mail order it has to understand that, for example, an Alt-berg size 8 boot is vastly smaller than a Haix size 8 boot, to the point where someone who wears a Haix size 8 will wear an Alt-berg size 9.

    neither the customer nor the shop are at fault, the business model is at fault - and considering that someone looking for a pair of high-leg, rugged shooting/hill walking boots in the £150 - 200 bracket has more than half a dozen options to choose from, never mind the sizing issues within brands, the shops lower prices start to lose their lustre when you have to pay £10 each time you want to say 'no, they don't fit right around the heel'...

    if the shop thinks its hard done by when its done nothing wrong, why should the customer feel any different?
    Everyone has there own opinion, personally if I was spending £250 on a unknown pair of boots I think I would also have the common sense to try them on for exactly the same reasons that you have stated. But this is also why we have high street shops-: and never the two shall mix......... There too expensive I can find them online cheaper.... My high street is a discrace full of boarded up empty shops..... (Ps not a personal dig at you!)

  10. #10
    I've used Uttings numerous times. Their service is excellent, and on the odd occasion I have bought something that didn't fit, I was grateful I could return it for exchange, or credit, never minding about the cost to do so !

    If people want the convenience of ordering footwear, or clothing on line, often doing so to find the cheapest price, there's always the possibility that they won't fit, and that's the chance you take.

    I really don't understand why a supplier should be responsible for the return shipping cost, if they have supplied the goods correctly, as ordered.

Similar Threads

  1. Ammo disappointment and surprise
    By Shropshire Dan in forum Equipment & Accessories
    Replies: 22
    Last Post: 28-08-2015, 20:42
  2. schmidt and bender disappointment
    By Sabian223 in forum Equipment & Accessories
    Replies: 79
    Last Post: 11-12-2014, 10:42
  3. MGF quite a disappointment
    By Cyres in forum Off Topic
    Replies: 0
    Last Post: 22-09-2014, 12:25
  4. Uttings
    By ferreting lad in forum Deer Stalking General
    Replies: 13
    Last Post: 07-04-2014, 20:07
  5. A disappointment.
    By Muir in forum Rifles & Calibres
    Replies: 20
    Last Post: 03-08-2010, 19:08

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •