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Thread: Swarovski Customer Service

  1. #1

    Swarovski Customer Service

    Swarovski can chalk up another happy customer...

    I managed to lose one of the rubber objective caps from my binos at the weekend, and pinged them an email yesterday morning asking where I could buy a replacement.

    The response was:
    Good Morning

    Please let us have your full postal address to send you the replacement objective lens caps?

    Kind regards


    and the free of charge replacements arrived in today's post!

    What's not to like?

    Sako 75 Syn/St 6.5x55mm - Swarovski Z6i 3-18x50. Beretta 690 III Field 12b.
    "You have enemies? Good. That means you’ve stood up for something, sometime in your life."
    Sir Winston Leonard Spencer Churchill (1874-1965)

  2. #2
    they have done the same for me.

    you get what you pay for and their customer service is excellent.

  3. #3
    Same lost my Parallax Cover on my X5i the other week. Emailed on return, a day later new cover in post. Best bit was they apologised as they said they would send me 2 and the UK dept only had 1 in stock.
    Excellent service!

    Sent from my iPhone using Tapatalk

  4. #4
    The battery cover on my el's split so I sent an e-mail to Jo and another one was posted out free of charge the next day, can't ask for more!

  5. #5
    I had the same excellent service, broke the stud off the eyepiece and later on misplaced the tripod thread cover. Asked if I could buy replacements and both times they sent me out FOC.

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