Swarovski Warranty Return Time?

Cawdor118

Well-Known Member
I sent a ocular lens cover back to Swarovski uk a month ago and still haven't got it back... Does anyone know how long it usually takes them to return products?

It it wasn't clicking shut, that was the only problem.
 
Cawdor 18, I had the same problem some months ago but with the Objective lens, contacted Joanne at Swarovski, told to send it her, then it was sent back to Austria, I had similar delay, rang them, they checked with their factory in Austria, then they sent me a new one, only this time I received a magnetic Objective lens protector it is brilliant

Good luck
 
I have phoned twice, apparently it sat in the uk office for 2 weeks before it was dispatched to Austria... Pretty poor service if you ask me. I'm disappointed in this legendary Swarovski warranty. The office staff don't seem to care either.
 
That's unusual, because I have always found them to be very helpful. Depends on how busy they are, but I would reckon about a month
 
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