Rugged & Tough
Well-Known Member
Just thought I would raise this as we have had a few instances recently that knocked a couple of our customers off their feet..
As official dealers, we represent both Harkila, Seeland Jack Pyke etc in our local community. We are here to help, even if you did not buy from us! Being a dealer is not just getting a sale, its about offering aftersales as well as presales service and advice. That is what we do. In this day and age it is easy to forget the service of yore ever existed, but we can assure you it does! We cannot refund a sale we did not have of course, but we can offer face to face support for all the brands we are proud to sell
Do not be embarrased about getting a great deal online from somewhere else, well done!, But now something is not right, fine come and see us and see what we can do to help support. It might be that you have to return the item to the seller for a refund, but this is not the case most of the time.
Have a great season all.
All the best
Andrew
http://www.ruggedtough.com
As official dealers, we represent both Harkila, Seeland Jack Pyke etc in our local community. We are here to help, even if you did not buy from us! Being a dealer is not just getting a sale, its about offering aftersales as well as presales service and advice. That is what we do. In this day and age it is easy to forget the service of yore ever existed, but we can assure you it does! We cannot refund a sale we did not have of course, but we can offer face to face support for all the brands we are proud to sell
Do not be embarrased about getting a great deal online from somewhere else, well done!, But now something is not right, fine come and see us and see what we can do to help support. It might be that you have to return the item to the seller for a refund, but this is not the case most of the time.
Have a great season all.
All the best
Andrew
http://www.ruggedtough.com