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Thread: Trouble with e-bay item.

  1. #1

    Trouble with e-bay item.

    I have just bought what was supposed to be a new smartphone off e-bay. The description reads as follows: (Copied and pasted directly off the e-bay advert so there is no chance of alteration in the wording on my part)
    Condition: New: A brand-new, unused, unopened and undamaged item in original retail packaging

    When the phone arrived yesterday it was pretty obvious that it was not brand new but pre-owned and in very poor condition with bad scratches and chips all over the phone and no sign of any original retail packaging. I contacted the seller and said that I was not the slightest bit happy and wanted to return it and have a full refund. The sellers replied saying that they would not allow me to return it but would give me a 5.00 refund because of the scratches etc (So they are admitting that they accept it is scratched and chipped?)
    They will not give me a return address to send it to nor will they discuss what they are prepared to do about the return postage as the description is very clearly wrong. Judging by the reply I would have to hazard a guess that the seller is Chinese but based in Gainsborough.
    I should add that I paid for it by Pay-Pal - Can I get the payment refunded by Pay-Pal and if so how?
    What should my next step be?
    Last edited by FrenchieBoy; 01-12-2016 at 10:11.



  2. #2
    Post a complaint in the eBay Resolution Centre which at least gets your issue officially recorded in the eBay system.

    Calum

  3. #3
    As Mulac says lodge a complaint' it will drag on for a bit but eventually you should get a refund. My experience is that ebay favours the buyer in these sorts of disputes.
    Good luck

    F

  4. #4

  5. #5
    Always go through the official process for all complaints - if you deal outside of eBay - you are not covered at all.

    Follow this to the letter

    http://pages.ebay.co.uk/help/buy/return-item.html

  6. #6
    Quote Originally Posted by FrenchieBoy View Post
    Thanks guys!
    Did he list the item as - returns accepted?

  7. #7
    Quote Originally Posted by redlab View Post
    Did he list the item as - returns accepted?
    Doesn't matter if it is not as described - and from the sounds of it, it clearly isn't.

    Be sure to take lots of pictures showing the faults.

  8. #8
    Quote Originally Posted by redlab View Post
    Did he list the item as - returns accepted?
    That only applies to voluntary returns because you changed your mind. Not to returning goods because they're faulty or not a described, which is just your statutory consumer rights and can't be opted out of contractually. It's no different from buying something in a shop.
    "Wishy washy hand-wringing diversified all encompassing liberal"

  9. #9
    Quote Originally Posted by redlab View Post
    Did he list the item as - returns accepted?
    Would that make a difference if the buyer has been misled as to the items condition?
    https://www.justgiving.com/John-Slee/
    "He who shoots sow with piglets empties the forest of boar" My neighbours dad on new years eve 2011.

  10. #10
    Quote Originally Posted by basil View Post
    Would that make a difference if the buyer has been misled as to the items condition?

    no but if he has done then he ain't got a leg to stand on!

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