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Thread: Throwing the dummy out of the pram

  1. #1

    Thumbs down Throwing the dummy out of the pram

    Since our old bank - with whom we got on well - amalgamated with Santander, our banking turned into utter chaos..

    Polite correspondence from us to them produced nil results, so after a couple of months of this I advised my wife that we should change banks - which we did.

    We requested Santander to transfer all of our direct debits to the new bank and gave them all the details - then things went quiet. .

    Now we are receiving letters from some of the various firms we deal-with saying that they are sorry that we have cancelled our accounts and informing us that we have outstanding debts as it appears that Santander have simply closed down the accounts and not transferred the information to the new bank as we asked then to do.

    We are rectifying this situation, but if I was a cynical person I might imagine that either vindictiveness is involved, or total ineptitude of the sort we experienced before we changed banks.

    I see their name plastered on just about everything now, but frankly, they had their chance and their behaviour towards this customer has been extremely lacking in any sort of business manners.
    Last edited by ecoman; 01-02-2011 at 16:49.
    Opinions often differ according to unknown circumstances.

  2. #2
    I tried to change current accounts last year, the new bank initially said "leave it all to us", after a few weeks it was apparent they had done nothing at all.

    I am still with the original bank.

    Complete shower of bastages the lot of them.
    Brian.

    Just because you are paranoid, doesn't mean they aren't out to get you......

  3. #3
    I had a very similar situation good relationship with Abbey but all changed when they became Santander so they left me no choice but to move to BARCLAYS they were also supposed to transfer my direct debits they did not bother and left me with months of sorting out *****y letters from my creditors.needless to say I took them off my christmas card list.
    www.anglocustomrifle.co.uk
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  4. #4
    A mate's wife died a couple of years back. She had an account with Santander. As part of winding up her estate he tried to close the account. Quite simple you would think. No, the hassle he got in trying to close this account and to include the interest to date was horrendous and the number of times they phoned his house asking to speak to his wife was totally out of order.

  5. #5
    Quote Originally Posted by ecoman View Post
    Since our old bank - with whom we got on well - amalgamated with Santander, our banking turned into utter chaos..

    Polite correspondence from us to them produced nil results, so after a couple of months of this I advised my wife that we should change banks - which we did.

    We requested Santander to transfer all of our direct debits to the new bank and gave them all the details - then things went quiet. .

    Now we are receiving letters from some of the various firms we deal-with saying that they are sorry that we have cancelled our accounts and informing us that we have outstanding debts as it appears that Santander have simply closed down the accounts and not transferred the information to the new bank as we asked then to do.

    We are rectifying this situation, but if I was a cynical person I might imagine that either vindictiveness is involved, or total ineptitude of the sort we experienced before we changed banks.

    I see their name plastered on just about everything now, but frankly, they had their chance and their behaviour towards this customer has been extremely lacking in any sort of business manners.
    I had exactly the same experience with Abbey/Santander a few years ago. After loads of hassle, I finally managed to switch to Halifax then changed jobs and moved house only to find the nearest Halifax is about 50 miles away!

    Changed again now to Barclays which was a little more straightforward.

    I agree they are all as bad as one another. If you really want to get me started ask about telephone and interweb banking!

    JC

  6. #6
    When people realise that the only thing any bank wants is your money and they don,t give a flying **** about you, people will get on better with them,

    Just use them to store your money (I was going to say safely but thats a good laugh )

    They must get there managers from the same place as Firearm departments get there's
    AT THE AGE OF 50 I DECIDED I WAS GOING TO GROW OLD F***ING DISGRACEFULLY

  7. #7
    Quote Originally Posted by Gazza View Post
    A mate's wife died a couple of years back. She had an account with Santander. As part of winding up her estate he tried to close the account. Quite simple you would think. No, the hassle he got in trying to close this account and to include the interest to date was horrendous and the number of times they phoned his house asking to speak to his wife was totally out of order.
    I had this experience too when my Father died, Its a good job that the idiots that I had to deal with were on the other end of the phone otherwise there would have been blood spilled. To be fair, the one thing that was easy was dealing with his shotgun cert etc, Northants Police were spot on. JC

  8. #8
    Oh well i'm glad it's not just me. I allways had an account with Bradford and Bingley and they got bought out by Santander. i have a Santander acount in Spain and it had allways worked well so thought i'd stay with santander over here. 3 times in a row they sent a bank card and PIN number to my old address even though i went in and saw them twice and politely explained the issue and told them i could have been robbed if it wasnt for the fact someone at work lives in my old house. the last time i went in and explained that if it happened again we would close both mine and my wifes account and then we would go to alliance a leicster and shut our buisness acount with them. Guess what, they did it again about a week ago so i'm off into town tomorrow to move everything over to Barclays. Barclays know how to charge but i haver never been let down by them no matter where i was in the world.

    Ezzy

  9. #9
    I know a lady who transfered a large sum (almost 6 figures) from Santander to another bank, it went missing for nine weeks (gulp), it ws eventually sorted but a lot of financial damage had been done to their company and it almost put them under, it turned out that it was sent to the wrong place originally and was moved all over, there was an awful lot of penalty charges and some very high upo people had very red faces.
    They now bank elsewhere after they'd been offered a very good financial apology.

  10. #10
    Ecoman, when you say your banking turned into utter chaos.... what do you mean? I have a business account with Alliance and Leicester who were also recently taken over by Santander and you have me worried now
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