Years supply of butler creek flip covers

User00003

Well-Known Member
well...at least I tried..here's my email to Butler Creek:

To whom it may concern,

Having used your products in the past with great enthusiasm, I have come to realised that a change in materials/manufacturing has caused your Rifle Scope Flip-
Covers to break in the hinge section. I voiced my concerns on a UK Stalking forum, links attached, and it seems everyone has the same issues. At UK £10 a pop, this is getting expensive, and UK dealers are refusing to offer refunds or replacements, claiming it’s not a manufacturing fault..even though it clearly is.

Had your products been significantly more expensive, I would of course take a much more proactive stance on getting a reimbursement, but since they are relatively cheap, I am not too concerned. Of course, whether it be faulty manufacturing, sloppy materials, planned obsolescence, etc. this will lose BC business very fast, and repeat customers will shy away as other new manufacturers come to market and take your position and brand recognition..just wait and see.

http://www.thestalkingdirectory.co.uk/showthread.php?19853-Butler-Creek-cover-broken

http://www.thestalkingdirectory.co.uk/showthread.php?20201-Butler-Creek-alternatives

I ask not for reimbursements, nor for apologies, but for understanding that as a consumer (who likes your products), you are needing to address this issue ASAP or lose market-share.

Ps. in case you ‘do’ wish to supply me with a years’ supply of flip covers, my objective lens for my favourite stalking rifle is 49-51mm

Regards,
 
Worth a go!!! Broke another Tuesday, will NEVER buy anymore, good luck with the years supply and the lorry load they'll have to send, am considering using eggs as covers as I feel they'll be more robust!
 
If there is one thing worse than something that fails every time you take it out it must be a years supply of something that fails every time you take it out.
 
i thought it was me being rough until all 4 new rifles that came with them fitted had it happen to them, and yet my original butlers from 15yrs ago are fine, changing over to the bikini type now, hope they are still the same.
 
what alternatives are out there for butler and creek. I find i break more out foxing but to be honest it is normally due to slinging the rifle without the covers being properly clicked shut and opening as the rifle hits my back. agreed it is frustrating as the quality doesnt seem to be there.

keith
 
I too have given up using them.

Just stick with the bikini style covers that come with S&B and Swarovski scopes now...
 
ive had 3 break on me in the last year. probably broken 5 over the last 3 years.. im fed up of replacing them!

I think as they break i wont be replacing them, i shall be looking for an alternative..
 
This is good news - I'm not alone, I thought it was just me been a heavy handed git with the covers. :(
 
3 broken since October, they are crap now.
It would be expensive but i wondered if an engineeer could make a basic metal hinge
 
Well, I heard back - Butler Creek customer service, even though they claim they will go to the end of the world to please their customers on their mission statement, refer any 'issues' to your local retailer....who BTW, will tell you to shove it,,from my experience...apparently you need to demonstrate that it was a manufacturing fault in order to have a replacement issued, which could take ages anyhow as it has to go through the distributor chain. However, next time I will refer to the Consumer of Goods Act - http://www.berr.gov.uk/files/file25486.pdf

Proving the fault​
Generally, the buyer needs to demonstrate
the goods were faulty at the time of sale.
This is so if he chooses to request an
immediate refund or compensation
(damages).
There is one exception. This is when the
buyer is a consumer and returns the goods
in the first six months from the date of the
sale, and requests a repair or replacement
or, thereafter, a partial or full refund. In that
case, the consumer does not have to prove
the goods were faulty at the time of the
sale. It is assumed that they were. If the
retailer does not agree, it is for him to prove
that the goods were satisfactory at the time
of sale. For goods returned after six months
the normal rules apply so that it would be
for the consumer to demonstrate they were​
faulty when sold.

The durability
requirement suggests that the goods should
last for a reasonable time but it does not
mean that they remain of satisfactory
quality for this time (see "Fair Wear and​
Tear" and "Durability" below).

Fair Wear and Tear​
Goods cannot always be expected to work
fault-free. They can break down through
normal use. Buyers cannot, therefore,
expect to hold the seller responsible for fair
wear and tear. There needs to be a fault that
was present on the day of sale even though
it only became apparent later on, or a
misdescription of the goods, or a lack of
durability that suggests the goods were not​
of satisfactory quality to start with.

Buyers can obtain free advice from
their local Citizens Advice Bureau
(http://www.citizensadvice.org.uk/); their
local council's Trading Standards Department
(http://www.tradingstandards.gov.uk/);
the Community Legal Service
(http://www.clsdirect.org.uk); the Which?
Online Legal Service (http://www.which.net);
the OFT's Shoppers Guide
(http://www.oft.gov.uk/News/Publications/Le
aflet+Ordering.htm); and solicitors (who
may charge). The DTI is not able to​
intervene in individual disputes.

Please take 10 minutes and read through this, you can drive a truck through any retailers arguments, and actually present them with a piece of legislation which you can refer to a legal body should the continue to give you grief. I like that if you return an item within 6 months for partial, full refund or replacement, the retailer is responsible for proving that the item is/was at the quality expected and as per the manufacturers descriptions and expectations set out....for Butler Creek retailers, this could be the end of getting away with it!!!!


Power to the People!
 
Last edited:
I had a set that really p*ssed me off. The objective cover would not stay shut, the seal was poor and the damned thing kept popping open especially when a downpour came on! Only solution was to wrap some electrical tape over the front and around the objective of the scope which didnt lend itself to a quick shot for which the caps are designed. Only last weekend I had to retrace my steps by 100yds as the eye cap fell off whilst stalking (rifle over shoulder), these things can be an absolute pain although the idea behind them is fantastic, but as said by others previously they can be expensive if they keep failing....
 
PKL, it looks as though you've been Shafted mate, unless you do a Degree in Plastic's, an can prove the Chemical Structure was at fault.

Or as I would Say In laymans terms FORGET IT.

Get yersell a BIKINI and move on !!! .(The Buck Season soon starts) ;)

Rgds, Buck.

PS. Speaking for myself I prefer Bikinis with a BABE. inside them. :D:D:D
 
Back
Top