This was the reply.....
Hello Alex,
I have spoken to my colleague who deals with our returns and I explained your original email and the fact that you were so far away from your stockist etc. She said on this occasion and as a one off we could deal with you directly so what we would need you to do is to send us your partners clean boots along with a covering note outlining your concerns and with your contact details, please would you also mention these emails and why you are returning them directly. Please would you also enclose a copy of your proof of purchase as we will need this for a warranty claim.
The details to return the boots are F.A.O. Janet Jane, LLC Ltd, Bear House, Concorde Way, Fareham, Hampshire. PO15 5RL
All the best.