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Thread: zeiss customer care

  1. #1

    zeiss customer care

    hi guys now i have a couple of zeiss scopes a victory and a conquest. and i really rate them. so i picked up a second conquest because for the cost i don't think the optics can be beaten.

    but i found today that the scope has some foreign body in it. looks like a piece of white tissue or plastic. now im talking very small and most people wouldn't notice it but i can. now i contacted the seller to let him know and he didnt ever notice it. a couple of members of my family looked through it. and they couldnt even tell.

    anyway i hear that zeiss don't repair the conquest branded scopes. because there made for the market in the usa. yet a friend of mine had a problem with his not long back. it wouldnt hold zero. he contacted zeiss and they repaired it free of charge it had to go away.

    so when i rang today the woman on the other end of the phone said they dont send the conquests away. i explained to her there is a life time transferable warranty on these scopes. but she says thats only if your in the usa. to which i told her about my friends scope.

    she then went on to say that they did send the conquest back but stopped it due to the customs charge coming back into the country which the customer didn't want to pay. the last one was around 90.

    i can understand the postage fees but i was on the understanding that stuff under warranty doesn't get charged any tax and export fees ? when my rcbs scales broke they sent me replacement parts from the states. and it said on packaging no fees to be paid due to repair ???

    the woman on the phone told me to ring back and speak to the manager tomorrow. which i will do to see where i stand with the repair.
    dont get me wrong i could just carry on using the scope. but as i understand it should get fixed under warranty.

    i have already contacted paul burke in Birmingham about it. and I can send it to him for a service if the worse comes to the worse as i hear his service is great and for little cost. i was thinking about buying a zeiss bino rangfinder. last week but now im kind of glad i didnt.

    don't get me wrong there stuff is great and make superb scopes etc. but there service to has find of knocked them down the list a bit for me

    i bet swaro and s&b would have done it free of charge

  2. #2
    I think this is a little unfair,

    When you are the official importer of a product you also take on the warranty responsibility, which is fair enough as you have profited from its sale. The Conquest scope has never been sold in the UK therefore Zeiss UK have no financial stake in the scope, as such why should they repair your scope? If you had bought a legit UK imported model then i'm sure they would be bending backwards to help you. I'm sure that if you are polite to them they will point you in the right direction as to getting it repaired.

  3. #3
    i understand what your saying danpd. but why repair some conquests and not others ? i told her i didn't even mind paying. but from what she said it didnt sound like they could do a lot

    its not much hardship i can get it repaired local to me if need be. and more then likely cheaper and quicker in the long run.
    Last edited by jay 22; 21-03-2012 at 19:40.

  4. #4
    I can understand their position on this and why, but it isn't fair to people who buy them second hand thinking a Zeiss transferable warranty was just that.
    Also why sell the Conquest bins over here but not the scopes, the bins get the warranty.
    As for the import export charges, warranty items are exempt, but only if you can show the original receipt,or so customs told me when I argued the point.


  5. #5
    I had the same issue
    I have a conquest I brought from a reputable dealer in the UK as i wanted a Zeiss scope , which developed a fault
    I approached Zeiss UK as they proudly portray the Zeiss name and products often in big writing to catch your attention to official Zeiss products ,
    as the conquest is an official Zeiss product I thought I would ask for help
    They told me as it was a Zeiss conquest there was nothing they could do and told me to contact the shop I bought it from to get them to sort it
    Not quite what I had expected Zeiss
    it seems if I want to sort the problem I need to actually go to Zeiss themselves
    Now how confusing is that

  6. #6
    european scopes are now mainly 30mm
    conquests are 25mm so never marketed here in the uk like the binos.
    grey import cars dont carry a warranty from official importers why should these scopes??
    if you send it personally to zeiss usa im sure they will repair it.
    i bought some danner boots from usa which leaked from new and the uk importers wouldn't touch them.
    Also i imagine the extra money we pay for the non-conquest scope goes towards a valid warranty
    Last edited by www.yorkshireroestalking.; 21-03-2012 at 20:09.

  7. #7
    I can see your point John
    But how many car dealerships promote they are the product not just a dealer/importer
    Zeiss Uk
    What does that read to you??

  8. #8
    the thing is stone it is no secret that conquest scopes ARE not sold in the uk or that they do not carry a warranty, buyig cheap and expecting everything after pleading ignorance is a poor excuse.
    now there is duralyt no one needs to buy cheaper conquest scopes.
    Anyone buying an expensive scope shops around for the best deal,,, it will soon be evident that they are not sold mainstream in the uk.

  9. #9
    I recall reading on a Forum somewhere that Zeiss in Germany will sort out problems on Conquest scopes but it has to be through them direct.

    Seems to me it has to be worth an email and/or a telephone call to chatter it through with them.

  10. #10
    I agree
    But Zeiss scopes are not cheap, they are affordable
    The question is
    what is a conquest?
    What is a Duralyt ?
    I hav both
    They are both from the same company and both are available to buy in the Uk
    Both come with a Zeiss warranty
    But only one of them is covered by the UK
    What is that about
    Is it a Zeiss or not??
    Are you Zeiss or not??
    I buy a Zeiss scope because of the product not the country it is sold in
    Why should I be at fault for that

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