Page 1 of 2 12 LastLast
Results 1 to 10 of 11

Thread: Damaged EL'S

  1. #1

    Damaged EL'S

    Looking for advise about my Swarovski 10x42's dropped onto my kitchen floor. The neck strap eye was broken off and my question is, should they be sent for repair direct to Swarovski or should they be sent via a dealer ? Or is there an alternative repairer option available ?
    Thanks in advance for any replies.

  2. #2
    I sent a pair that had let water in direct to swarovski uk who then sent them back to Austria,i found Royal Mail Tracked Service the best to use
    gundog

  3. #3
    I damaged a pair of Swarovski 8x20B's when I sat on them. Sent them direct to Swarovski UK via recorded delivery. Returned from Austria two weeks later as good as new - no charge, they even replaced the eye ups and lanyard. Now that's what I call service.
    Willie
    Last edited by Willie; 07-04-2012 at 09:26.

  4. #4
    Per previous post on Swarovski - send them securely to Swarovski Uk, sit back ( not on, Willie ) and prepare to be delighted.

    Let us know how you get on.
    Last edited by Moray Outfitting; 07-04-2012 at 11:58.
    Stalking, Courses, Gear - Moray Outfiiting Website here - Welcome
    BASC Approved Trainer & Assessor. Cairngorm National Park Authority Approved Supplier. Supported by Sauer Arms
    See you at the Stalking Fair, Scone & Moy 2017




  5. #5
    Distinguished Member tartinjock's Avatar
    Join Date
    Dec 2007
    Location
    Nairn, Inverness-shire
    Posts
    2,610
    Swarovski Contact Form

    There customer service is fantastic

    Or contact Debbie Eagle direct-

    debbie.eagle@swarovskioptik.co.uk

    Mine took about 6 weeks to get turned around, but there were VERY VERY badly damaged!!


    TJ
    Position and hold must be firm enough to support the firearm
    The firearm must point naturally at the target without any undue physical effort
    Sight alignment (aiming) must be correct
    The shot must be released and followed through without disturbing the position

  6. #6
    What did you do to them Stu ?

  7. #7
    Distinguished Member tartinjock's Avatar
    Join Date
    Dec 2007
    Location
    Nairn, Inverness-shire
    Posts
    2,610
    Quote Originally Posted by mudman View Post
    What did you do to them Stu ?

    EEERRRRMMMMMM, Never Mind!
    Position and hold must be firm enough to support the firearm
    The firearm must point naturally at the target without any undue physical effort
    Sight alignment (aiming) must be correct
    The shot must be released and followed through without disturbing the position

  8. #8
    Send them direct to Swarovski Optik UK. Just got my SLC's back fully restored. I've had them 18 years & sent them back for service overhaul. Got them back from Austria in just over 3 weeks. Look like brand new & no charge. Not one penny, - not even for their return postage.
    Brilliant service.
    Blaser K95 Luxus Kipplaufbüchse .25-06Rem. Zeiss 8x56, 110gn Nosler Accubond = Game Over!

  9. #9
    I hope they are as good as every one say's as ive just sent my EL'S in as my mate chipped the lense when he dropped them . If you need the address its.

    Swarovski Uk LTD
    customer service & sales
    Optics
    Perywood Business park
    Honeycrock Lane
    Salfords
    Surrey
    RH1 5JQ

  10. #10
    If your dealer is convenient he can send them to Swarovski at no cost to you, saves postage, thats what his profit is for.

Similar Threads

  1. Damaged gun
    By woodfordfallow in forum Deer Stalking General
    Replies: 8
    Last Post: 12-12-2011, 19:05
  2. Repair to a damaged rifle
    By LSF in forum Rifles & Calibres
    Replies: 2
    Last Post: 27-06-2011, 20:07
  3. Blocked sheath? Damaged head.
    By sam evans in forum Diseases, Welfare and Biology
    Replies: 0
    Last Post: 21-07-2010, 20:08
  4. Frost-damaged antlers?
    By Stayangry in forum Diseases, Welfare and Biology
    Replies: 1
    Last Post: 11-07-2010, 17:59
  5. Damaged cases
    By hummel in forum Ammunition, Reloading & Ballistics
    Replies: 8
    Last Post: 17-06-2010, 17:52

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •