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Thread: Bushnell Service

  1. #1

    Bushnell Service

    Just wondering what you chaps think.. some time ago i sent back a pair of Bushnell RF Binos to their UK repair centre (the focus adjustment dial has broken off completely and prior to that there was some debris evident inside the objective lenses)

    Cutting a long story short they wont repair them but they are prepared to give me a 'significant discount' by allowing me to pay 360 for the now equivalent pair (mine are no longer made) OR i can have my very own (now useless) pair returned to me (the woman i spoke to appeared to think this was of some benefit)

    Any thoughts?

    Martin

  2. #2
    "Any thoughts?"

    Yes not very nice ones as regards Bushnell.
    It's the calibre of the shooter that counts not the calibre of the rifle.

  3. #3
    Just another good reason to buy Swarovski
    Last edited by terrier1; 12-05-2012 at 12:25.

  4. #4
    What are the contact details for the bushnell repair centre in the uk?

  5. #5
    up scale and get yourself 8 x 42 HD GEOVID LEICA

  6. #6
    Sounds pretty typical when dealing with importers. Try contact Busnell direct.


    But don't hold your breathe.

  7. #7
    Bushnell UK repaired mine FOC, I had a broken eye cup. They also replaced my friend's broken set FOC. I can't complain!

    Alex Phillips
    Returns & Repairs Dept, Supervisor.
    Bushnell Sales & Technical Support Advisor.

    Bushnell Performance Optics
    Unit C83,
    Barwell Business Park
    Leatherhead Road
    Chessington
    KT9 2NY
    Direct - 0208 391 9825
    Tel - 0208 391 4700
    Fax - 0208 391 4733

    Kev.

  8. #8
    Quote Originally Posted by kevhumps View Post
    Bushnell UK repaired mine FOC, I had a broken eye cup. They also replaced my friend's broken set FOC. I can't complain!

    Alex Phillips
    Returns & Repairs Dept, Supervisor.
    Bushnell Sales & Technical Support Advisor.

    Bushnell Performance Optics
    Unit C83,
    Barwell Business Park
    Leatherhead Road
    Chessington
    KT9 2NY
    Direct - 0208 391 9825
    Tel - 0208 391 4700
    Fax - 0208 391 4733

    Kev.
    Hi Kev, this chap Alex originally told me that they (Bushnell) would replace them but then appeared to be over ruled

    Martin

  9. #9
    What was the Warranty that was given with your Binos? If they are refusing to honour this then get Legal with them. If your Binos are out of Warranty then you are down to appealing to their good nature and generosity. The Americans seem more receptive to this approach so you could try Bushnell H.O.
    Good luck.
    Yorkie.

  10. #10
    Hi yorkie, i'm not sure on the warranty i have had them for about seven years or so now and i did email the US office but you just get redirected back to the UK as thats where the repair originated from (or attemts to repair in this case)

    Martin

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