Awesome service from uk customshop

Blareham

Active Member
It's easier to complain than praise so I felt I should share a really positive piece of customer support.

After shooting crows early on Saturday morning I was hugely impressed with the total transformation experienced by a friend who had fitted a Wildcat Predator 12 to his Sako, when compared to the Predator 8 fitted to my own rifle (which I was happy with until I heard, or rather didn't hear the 8).

I decided to ask UK Customshop if I could buy the parts to convert my Predator 8 to a 12 so I emailed at midday on Saturday not expecting a response until this week. I was astonished to recieve a reply from James Banner 3 hours later - not an automated response but a personalised detailed email saying that he wasn't in the office but he could confirm that I could upgrade and with details of the parts needed and cost. I replied I wanted to go ahead and asked to place an order.

A phone call from UK Customshop was duly recieved at 9.00am Monday, I placed the order and the parts were delivered this morning (Tuesday).

To say I'm impressed is an understatement - superb service backing an excellent product and folk who go above and beyond what could be reasonably be expected. A powerful combination.

Well done UK Customshop!
 
It's easier to complain than praise so I felt I should share a really positive piece of customer support.

After shooting crows early on Saturday morning I was hugely impressed with the total transformation experienced by a friend who had fitted a Wildcat Predator 12 to his Sako, when compared to the Predator 8 fitted to my own rifle (which I was happy with until I heard, or rather didn't hear the 8).

I decided to ask UK Customshop if I could buy the parts to convert my Predator 8 to a 12 so I emailed at midday on Saturday not expecting a response until this week. I was astonished to recieve a reply from James Banner 3 hours later - not an automated response but a personalised detailed email saying that he wasn't in the office but he could confirm that I could upgrade and with details of the parts needed and cost. I replied I wanted to go ahead and asked to place an order.

A phone call from UK Customshop was duly recieved at 9.00am Monday, I placed the order and the parts were delivered this morning (Tuesday).

To say I'm impressed is an understatement - superb service backing an excellent product and folk who go above and beyond what could be reasonably be expected. A powerful combination.

Well done UK Customshop!

Thats what I like to see proper customer service for a change.....
 
Bought a rifle off them a few months ago and needed to make changes to my Wildcat moderator at the same time due to differences in thread size. The changes were made while I was in the shop and the transaction was faultless with good communication by email prior to me travelling to the shop, can't fault them.

Like you say proper customer service.
 
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