Page 1 of 5 123 ... LastLast
Results 1 to 10 of 43

Thread: Leica Warranty

  1. #1

    Leica Warranty

    Well i just got a letter back from LEICA saying my Trinovids can be repaired but they will not uphold the warranty on them the cost of repair is an astonishing 800 euro. The diopter wheel needs fixed as it developed a split and the prism needs cleaned as does the exterior glass. I was shocked to hear the price and from a company who is a world leader in optics and brags or great customer service.
    So maybe the life time warranty only applies if you keep them in their original packaging and never use them.
    Anyone else had any problems with leica repair charges.
    May i add the 800 euros is more than a brand new set of new stile trinovids to the Trade.

  2. #2
    Just put me off buying leica binos!!!
    Paul
    I wish I was half the hunter my dog thinks I am

  3. #3
    Would you be better trying to get a quote from a UK based repairer?

  4. #4
    Are they proper uk imported binos ?
    Where did you purchase them?

    steve

  5. #5
    I got them years ago from my local gun shop everything is sound with these. I bought them brand new from Tackle and guns in pollock shaw,s
    Hebridean you are right i will need to look at a home fix for them ,That does not hide the fact that the Leica warranty is not worth a toss if you use the Bins for what they were ment for.

  6. #6
    Its the opposite of my experience:

    1. Refurbishment of focusing mechanism to remove the 'slop' I didn't care for on a pair of Duvids. No charge

    2. Replacement of defective Digilux 3 lens. No charge

    3. Supply of new Digilux 3 camera body as LCD screen failed due to sub zero temperature exposure. No charge.

    Note the above camera did not/does not come with a lifetime guarantee!

    4. So far three sets of replacement lens caps for the 10-15X50 Duvids. No charge.

    K

  7. #7
    Did they give a reason why they would not honour their lifetime warranty Davy!!
    Just a thought but you may have redress through trading standards?
    Paul
    I wish I was half the hunter my dog thinks I am

  8. #8
    Quote Originally Posted by Klenchblaize View Post
    Its the opposite of my experience:

    1. Refurbishment of focusing mechanism to remove the 'slop' I didn't care for on a pair of Duvids. No charge

    2. Replacement of defective Digilux 3 lens. No charge

    3. Supply of new Digilux 3 camera body as LCD screen failed due to sub zero temperature exposure. No charge.

    Note the above camera did not/does not come with a lifetime guarantee!

    4. So far three sets of replacement lens caps for the 10-15X50 Duvids. No charge.

    K

    same here with me , from what i understand about the warranty is if it a manufacturing fault then they will replace of repair over the life span of the binos if you drop them , bang them of the such and things get sloppy inside then thats not covered and you pay simples

    Discretion assured
    - call us anytime, free on 0800 689 0857

    please visit our web site:
    http://uksha1 or find us on facebook
    Sponsored proudly by Pfanner, Blaser, Clark Forest.

  9. #9
    Quote Originally Posted by 6pointer View Post
    Well i just got a letter back from LEICA saying my Trinovids can be repaired but they will not uphold the warranty on them the cost of repair is an astonishing 800 euro. The diopter wheel needs fixed as it developed a split and the prism needs cleaned as does the exterior glass. I was shocked to hear the price and from a company who is a world leader in optics and brags or great customer service. So maybe the life time warranty only applies if you keep them in their original packaging and never use them. Anyone else had any problems with leica repair charges. May i add the 800 euros is more than a brand new set of new stile trinovids to the Trade.
    Yep, I had the same experience, *hite customer service, I'd never buy Leica as a result of this!!!

  10. #10
    The warranty apples to manufacturing defects not damage as a result of normal wear and tear. If they are beyond economic repair.................you know what to do!

Similar Threads

  1. Swarovski Warranty
    By DEER STALKER in forum Equipment & Accessories
    Replies: 7
    Last Post: 05-03-2013, 19:26
  2. Lifetime warranty
    By rick 37 in forum Deer Stalking General
    Replies: 6
    Last Post: 25-01-2013, 21:10
  3. Swaro Warranty
    By Dodder in forum Equipment & Accessories
    Replies: 3
    Last Post: 14-11-2012, 22:13
  4. Replies: 8
    Last Post: 29-03-2012, 10:08
  5. Warranty Warning
    By Pete E in forum Deer Stalking General
    Replies: 10
    Last Post: 27-09-2008, 18:49

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •