Just got back from a few days away and found my Cert has been lying on my doormat.

Variations all as I asked for and worded spot on. and a couple of mistakes fixed. No mistakes. Need to ring them to clarify if my cert is open or not as its confusingly worded.

Ignoring a slight mishap, when they misplaced my cert internally, they turned it around very quickly.

They were very apologetic for the mix-up and sorted it on the phone.

I know it is their job etc but still, i'm grateful, and i know they are down an FEO at the moment.

Also, I think the new form is a big improvement. So thank you to BASC for the work on that also.