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Thread: Deposits and new prices?? poor service

  1. #1

    Deposits and new prices?? poor service

    HI all,

    Hope someone can shed some light on this one?

    I paid a deposit, on a rifle with a well known outlet? that will remain nameless so as not to spark anything off.
    However low and behold when confirming collection was told hadn't received it from there 'other store' and was out of stock ? even though thay took my deposit knowing this? and I will have to wait till next shipment arrivers in 3/4 weeks time.
    And was informed of there rise in price!
    However I feel I am entitled to the rifle at the price I put the deposit down on not the new inflated price? as it was advertised in monthly gun magazine and still is at that price in said magazine,
    It is not my fault if thay, did not have the rifle in stock that thay, was advertising and said thay had! and confirmed by telephone conversation and took a deposit off me to hold onto it.
    This is not a back street trader or private add' it's from one of the big name advirtisers and frankly feel this is shameless service. any light on this matter would be apprecatied,

    thanks

  2. #2
    Quote Originally Posted by steviebee View Post
    HI all,

    Hope someone can shed some light on this one?

    I paid a deposit, on a rifle with a well known outlet? that will remain nameless so as not to spark anything off.
    However low and behold when confirming collection was told hadn't received it from there 'other store' and was out of stock ? even though thay took my deposit knowing this? and I will have to wait till next shipment arrivers in 3/4 weeks time.
    And was informed of there rise in price!
    However I feel I am entitled to the rifle at the price I put the deposit down on not the new inflated price? as it was advertised in monthly gun magazine and still is at that price in said magazine,
    It is not my fault if thay, did not have the rifle in stock that thay, was advertising and said thay had! and confirmed by telephone conversation and took a deposit off me to hold onto it.
    This is not a back street trader or private add' it's from one of the big name advirtisers and frankly feel this is shameless service. any light on this matter would be apprecatied,

    thanks
    You don't seem to have had much luck, poor practice from the retailer is putting it mildly!

    Deposits should be refundable to the customer at any point regardless of your reasons, where something is special order the vendor needs to make sure his paperwork for taking the deposit is watertight i.e. Admin charge for the special order of 1 x bla bla bla. I have spent quite a bit of time in the retail and trade side of the gun industry and would be ashamed if I heard of any customer being treated like that!

    What paperwork did you receive from the unnamed establishment when you placed the deposit?

    PS I have a fair idea who the culprit is, many years ago I had a similar experience. PM me if you would rather?

  3. #3
    If it's who I think it is then I am not surprised. Big adverts and empty stock rooms.

    I once put a deposit on a rifle under the promise it was due in next week, 3 months later I recovered my deposit and went elsewhere.

    some sportsmen just are not sporting.
    Knowledge is knowing that a tomato is a fruit. Wisdom is not using it in a fruit salad.

    Amateurs practice until they get it right. Professionals practice until they never get it wrong.

  4. #4
    Have you told the vendor that you will not be happy paying the increased price? If they want your business they'll honour the advertised price, if they won't do that then I'd politely tell them that you no longer intend on purchasing.
    Prices do change around this time of year, at least in my sector, but I wouldn't dream of charging a customer the increased price if it changes whilst the order is in progress.

  5. #5
    They agreed a price and accepted a deposit so a contract was made. They even continue to advertise the price. They should therefore honour that contract. If they don't honour the contract recover your deposit and take your business elsewhere.

    Oh and tell others of what has happened naming names.
    It's the calibre of the shooter that counts not the calibre of the rifle.

  6. #6
    Quote Originally Posted by steviebee View Post
    HI all,

    Hope someone can shed some light on this one?

    I paid a deposit, on a rifle with a well known outlet? that will remain nameless so as not to spark anything off.
    However low and behold when confirming collection was told hadn't received it from there 'other store' and was out of stock ? even though thay took my deposit knowing this? and I will have to wait till next shipment arrivers in 3/4 weeks time.
    And was informed of there rise in price!
    However I feel I am entitled to the rifle at the price I put the deposit down on not the new inflated price? as it was advertised in monthly gun magazine and still is at that price in said magazine,
    It is not my fault if thay, did not have the rifle in stock that thay, was advertising and said thay had! and confirmed by telephone conversation and took a deposit off me to hold onto it.
    This is not a back street trader or private add' it's from one of the big name advirtisers and frankly feel this is shameless service. any light on this matter would be apprecatied,

    thanks
    My experience as well - it seems it is actually very difficult to buy a specific rifle or specific gun or specific shotgun cartridge as so many RFD retailers will not reply to requests for quotes or even if they stock an item; they do not stock the rifles and guns they advertise; they will not give you specs such as thread size or barrel lengths when requested; and if you contact a specific retailer because the main UK importer-distributor lists them on their website as a stockist, they often reply 'we don't do that product' - if you are so lucky to get a reply in the first place.
    Another example is a specific optic I am trying to buy: Prices in the USA are typically around $800 but in the UK they are around 650. One UK retailer quoted me 998 for an optic that their parent business in the USA sells for $800 (!) Yes, really, this is no typing error.
    I am also baffled by the indifferent, sloppy, contempt for the customer attitude I experience in most retail outlets.

    However to end on a positive note the smaller RFD's that specialise in say rifles or moderators or rifle-smithing and that work from a private address often will quote, negotiate, reply, help and do their best to win your business.
    • Do not be seduced by the marketing-men....

  7. #7
    Deposits are always refundable except on custom/tailor made items, where the vendor has incurred cst.

  8. #8
    Quote Originally Posted by Toxster View Post
    Deposits are always refundable except on custom/tailor made items, where the vendor has incurred cst.
    I know what you are saying is essentially correct however some people appear to be of the opinion that deposits are only binding on one side and demand their deposits back simply if they change their mind and no longer want to buy a product. That isn't the case and they aren't then entitled to its return.
    It's the calibre of the shooter that counts not the calibre of the rifle.

  9. #9
    I'd have a bet I know which retailer your on about having had a similar experience with them when I ordered rifles from them but you should Name & Shame, too much of this goes on I would also contact your trading standards department espically if their still advertising it at that price.
    LET HE WHO IS WITHOUT SIN CAST THE FIRST STONE & PREVENTION IS BETTER THAN CURE!

  10. #10
    HI Guys,

    Thanks for all the replys, and it seems we are all singing off the same song sheet so to speak, and as suggested having paid a deposit thay have entered into a contract and should be sold for the advertised price ,and will contact my local trading standards for advice, as it may be not a lot of money to them but it's a damm lot to the average wage earning man on the street, if no joy I will vote with my feet on this one, shameful customer service and have heard lots of similar comments about this retailer since.

    cheers

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