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Thread: Zeiss UK

  1. #1

    Zeiss UK

    Thanks to Gary at Zeiss. A quick telephone call Thursday morning to ask if they could replace a battery cap and turret screw I had managed to lose. Arrived home Friday evening to find it delivered FOC . Great service well done !!
    ATB Steve

  2. #2
    Very different to my current experiences of Zeiss UK.
    I would no longer recommend them or their products to anyone

  3. #3
    Quote Originally Posted by sws View Post
    Very different to my current experiences of Zeiss UK.
    I would no longer recommend them or their products to anyone
    Could not agree more. I have been waiting over 8 months for Zeiss UK to finish a repair that Zeiss EU started and never finished…. but for which Zeiss UK happily took payment. Shoddy to say the least.

    Regards

    Ed

  4. #4
    Oh dear sws, i thought you might jump all over that!!! Swaro all the way!

  5. #5
    Swaro know what customer service is. Zeiss appear to be more interested in promoting themselves rather then servicing existing customers.

  6. #6
    a couple of top end FLs in the classifieds recently ?

  7. #7
    I've never had any problem with Zeiss UK
    ...................................
    I'd rather have a bottle in front of me than a frontal lobotomy!
    Another 7mm08 shooter!

  8. #8
    I only have praise for Zeiss. They are always happy to help and on more than one occasions they have send me stuf FOC when I either lost them or I asked for a reserve.

  9. #9
    Quote Originally Posted by N.F.W.M View Post
    Could not agree more. I have been waiting over 8 months for Zeiss UK to finish a repair that Zeiss EU started and never finished…. but for which Zeiss UK happily took payment. Shoddy to say the least.

    Regards

    Ed
    Sorry to hear this. My apologies if you are not the person, but someone in the similar region was contacted to arrange a meet where our service engineer would travel from Cambridge to the New Forest to sort out the problem. If I understand from my engineer 3 different dates were set, ZEISS had to cancel on one, but no confirmation on the other two.

  10. #10
    If i ever had to choose between an optic and it came down to after service it would be Swarovski every time over Zeiss. Had dealings with both in the past and cant speak highly enough of Swarovski. Zeiss, i doubt i'll buy again!

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