Page 1 of 2 12 LastLast
Results 1 to 10 of 13

Thread: distance selling regulations

  1. #1

    distance selling regulations

    Do any of the trade members have experience of them and can offer me some advice please?

    I supplied a member a set of sticks.
    He had them for almost a week then he contacted me saying he'd had changed his mind about them and wanted a refund.
    He also said in the same message 'less the postage' regarding the refund.
    Ive refunded him and arranged collection of the sticks for return to me.
    Hes now been in touch quoting distance selling regs and that not only do i have to refund the postage but i also have to stand the return postage as well......this seems overly onerous on the supplier but, if these are the regulations, I'll obviously just have to take it on one of my chins.
    Below is a link to my website.
    Quad sticks

  2. #2
    The Consumer Protection (Distance Selling) Regulations 2000
    Seems to be refund less postage (as you thought), according to the above

  3. #3
    JI seem to think that if the goods are faulty then you pay collection but if he has just changed his mind (as is his right) then he pays postage.

  4. #4
    I note also there seem to be exceptions if the goods are made bespoke to the customers spec as my sticks are
    Below is a link to my website.
    Quad sticks

  5. #5
    As I understand it custom made to order items are exempt from distance selling regs as far as "I changed my mind" is concerned.

    Neil.

  6. #6
    Quote Originally Posted by limulus View Post
    I note also there seem to be exceptions if the goods are made bespoke to the customers spec as my sticks are
    indeed 13(1) c

    The Consumer Protection (Distance Selling) Regulations 2000

  7. #7
    Well I've made a full refund.....I also note the knob throwing championships take place in Dorset this weekend
    Below is a link to my website.
    Quad sticks

  8. #8
    can you post me a set so I can try them and then arrange a courier to pick them up in a week or so. ta

  9. #9
    You are a very well balanced bloke Tony,I on the other hand might of taken a certain amount of umbrage,to say the least.

  10. #10
    Distinguished Member 223's Avatar
    Join Date
    Nov 2009
    Location
    Nr Newport (shrops)
    Posts
    1,920
    tony if i was you, i would let him keep the sticks and move on, its not worth the hassle with people like that , you always get the odd one in life

Similar Threads

  1. what distance
    By wraith in forum Rifles & Calibres
    Replies: 17
    Last Post: 30-11-2013, 17:06
  2. Gunbus seating regulations
    By Virbius in forum Deer Stalking General
    Replies: 5
    Last Post: 20-08-2013, 16:23
  3. Reloading, Rules and Regulations
    By Game Hunter in forum Ammunition, Reloading & Ballistics
    Replies: 1
    Last Post: 18-07-2012, 13:08
  4. Long Distance
    By mudman in forum Deer Dogs & Tracking
    Replies: 6
    Last Post: 11-02-2011, 18:10
  5. DISTANCE TO RIFLING
    By mack in forum Ammunition, Reloading & Ballistics
    Replies: 7
    Last Post: 01-03-2008, 06:29

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •