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Thread: Schmidt and bender warrenty repairs/faulty zenith scope

  1. #1
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    Schmidt and bender warrenty repairs/faulty zenith scope

    Hi Guys

    Have any of you guys ever sent a scope back to schmidt and bender for a warrenty repair ????

    i have a schmidt and bender zenith thats gone faulty, does anyone know the correct process ????


    ATB

    Dave

  2. #2
    do it direct with S&B

    do it through a dealer and pay the VAT if you don't

    S&B warranty covers parts and labour up to a certain date and then just parts,
    hope you are the right side of the date!

    my recent reticule failure cost me Euro 300 to replace as I only had the parts paid for

    email first

    Klaus G÷rzel
    Serviceabteilung

    Schmidt & Bender GmbH & Co. KG
    Am Gro▀acker 42
    D- 35444 Biebertal / Fellingshausen

    Tel: +49 64 09 81 15-20
    Fax: +49 64 09 81 15-60
    E-Mail: service@schmidt-bender.de
    Internet: www.schmidt-bender.de

  3. #3
    I have just returned a S&B 8x56, I contacted Schmidt and they asked me to return via a dealer, which I have done, I sent it to sportsman gun centre who have returned it for repair, reading through warranty I think the work should be free, but wasn't 100% on the age of the scope, so fingers crossed


    atb
    simon

  4. #4
    Distinguished Member 223's Avatar
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    i posted mine direct to schmidt in germany myself, lets see what happens

  5. #5
    I've always found them very easy to deal with returned a scope to have a lens checked replaced FOC, even lost my turret caps zeroing and they replaced them FOC! This goes a long way in my book

  6. #6
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    its with schmidt now so as soon as i hear anything i will keep you updated guys

  7. #7
    I've sent one back last year, as expected a pleasure to deal with.

  8. #8
    Just prior to a Boar trip I had a reticule in my low power scope break on a Sunday.
    I contacted the Sportsman on Monday and was told to return it to them and they'd sort it under warranty and would take three to four weeks - maybe ! but could be longer as they like to batch the ones going back to the factory.
    I contacted S&B direct and was told to send it to them direct.
    I told the guy that I wanted it for a Boar trip in eleven days, Thursday the following week.
    I got it off to S&B on the Tuesday, they got it Wednesday afternoon, worked on it Thursday and put it back in the post the same day and I got it back all sorted on the following Monday.
    They kept me informed throughout the process.
    You can't get any better than that.
    I had a successful trip so contacted S&B later and thanked them for their service and for making it possible to enjoy my Boar trip. They seemed to appreciate that.

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