Thanks guys for the replies. I have now bought a pair of Le Chameau vierzonord, so will see how that goes. I had a pair grubs stalking boots which I was disappointed with. Had them for less than a year and they started leaking. I couldn’t see where, just thought I might have punctured them. Then one day I noticed that they were perishing just above the toes on the inside of the foot (on both boots), see attached photo. Anyway by this time they were just out of warranty. I contacted the supplier (BushWear) and sent photos and they said that this was down to wear and tear and there wasn’t anything they would do. Anyway after pressing them they offered 20% off a new pair of boots. I then contacted the UK distributer of the boots (Work-Lite) and he said that they should last longer than that and if I could provide photos and that if they didn’t show unreasonable wear he would replace them. I sent the photos along with a photo of the sole of the boot and he replied immediately saying that due to “minimal wear” he would supply me with a new pair which he did within a couple of days. While I took advantage of the 20% discount offered by Bushwear to buy the Le Chameau vierzonord I will not be using them again. I thought that they could have at least said that they would return them to the supplier for examination. I paid nearly £100 for the boots and would expect them to last longer. I have had a pair of Dunlop wellies in the past for about £15 which lasted for years.
Also my wife bought a pair of grubs shortly after I did and she also had a leak in hers after about 4 months which she got a replacement pair under warranty.
So I would say,
10/10 for Grubs for after sales service.
4/10 for the quality of the boots based on the two pairs that we have had.
2/10 for the supplier for customer service (Bush Wear).
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