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Thread: Swarovski Customer Service.

  1. #1

    Swarovski Customer Service.

    I have today taken delivery of a Swarovski rifle scope bought from another SD member.
    The scope is in beautiful boxed condition but missing it's lens covers (no big deal)

    I emailed Swarovski this morning asking to purchase a pair to return the scope to it's original condition. . . I received an email back within ten minutes asking for my address and a pair would be sent free of charge from Austria.

    I doubt if I have ever dealt with a company with such exemplary customer service.

    Well done Swarovski !!!

  2. #2
    have to agree , there second to none , well done swarovski !

  3. #3

  4. #4

    Makes the initial cost feel slightly less traumatic, knowing you have this back-up if/when needed
    Sako 75 6.5x55mm-Z6i 3-18x50. MauserM12 .308-SIII 6-24x50. Beretta 690 III Field 12b.
    "You have enemies? Good. That means you’ve stood up for something, sometime in your life."
    Sir Winston Leonard Spencer Churchill (1874-1965)

  5. #5
    A reply in three minutes to an email asking about age of a scope by serial number. Impressed.

  6. #6
    2nd to none service brilliant and a pleasure to deal with

  7. #7
    Swarovski did the same for me with turret caps,but Zeiss also replaced ballistic turrets for me.
    It's nice to know the initial expense is backed up by such after sales service.

  8. #8
    they are good at replacing bino eyepieces as well.

  9. #9
    Thinking of buying a swaro scope soon, so reports like this sound promising. I cant say the same for steiner as they don't seem to respond to emails 😠

  10. #10
    And there we go, request for info last night, reply at 07:54 this morning.

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