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Thread: NRA - Complaining

  1. #1

    NRA - Complaining

    Fellow members,

    Myself and a friends recently shot at Bisley. We shot on Century at 600yds. When we got to our lane there were a large group right next to us, about 10-12 people in total. Two on the firing point and 10 stood around talking, joking and generally having a laugh.


    I radioed the Range Office and asked if we could more down a couple of lanes so as we wouldn't be so crowded and wouldn't be disturbed. The Range Office replied by saying 'that is how the lanes have been set up for the day and they wont be moving them' So basically tough if you don't like it!!


    My issue isn't with the group chatting and having a good time as I would have been exactly the same, after all shooting is a social activity. I was just stunned at the ignorance and lack of helpfulness from the Range Office.


    Please bare in mind that there was only myself and the other group on the whole 107 lanes. there was no one else forward of us so there was no safety issues preventing us from moving!


    Nearly every time I shoot The Range office likes to bunch you up.. Not sure why?

    Anyway I Emailed the Chef Exec (Andrew Mercer). I had no reply from the Andrew, so called him. After getting through I asked if he had read my email and had got to the bottom of why this happens and why we couldn't move lane? His reply and attitude I think sums up why the NRA are in such serious trouble.. He said that 'I gets hundreds of emails a day and cant be expected to answer all of them' Wow! I said what even the ones from your paying members and there complaints? 'well I will ask the Range Office to look into this and get back to you' So far it has been two weeks and not a reply!


    Mr Mercer, I know your not a shooter and this is just another job to you (One that pays over 100.000+ per year), I believe you came from the leisure Industry and no doubt you will scurry back to it once you have failed in turning around the NRA.. But I am a shooter and have been for many years. I don't get paid to shoot I pay to shoot!


    I suggest a big part of the NRA's problem is that if you treated the shooters with respect and value them you may have a thriving business... After all people are paying top dollar to lie in the cold for hours on end. I am staggered as to how you can fail to make money with a resource such as Bisley Camp and with a million licenced shooters?? Maybe it is because your organisation treats them with utter contempt and take there business for granted?!?!
    Last edited by mrhim; 19-12-2014 at 16:13.

  2. #2
    They do seem to act like they are doing us a favour some times, not supplying a service that is being paid for. Trouble is, there is no or very little competition for them so they get away with it.
    we do not have much choice really.

  3. #3
    Where as I agree, and that is why they do act as they do. We do pay membership and they ultimately answer to us. They are an association and have elections!

  4. #4
    Quote Originally Posted by mrhim View Post
    Fellow members,

    He said that 'I gets hundreds of emails a day and cant be expected to answer all of them'
    I always thought that a key attribute of a successful executive was the ability to delegate.

  5. #5
    M275,

    Agreed, but he hasn't even managed to do that!

  6. #6
    it could be its the place the targets have been placed for that day or if you book a marker it may just be they can't just move them as they can't work alone ? funny chaps them NRA they feel there are doing you a favour letting you pay there wages and like to treat you as the low life.

  7. #7
    They could well have had a genuine and valid reason. So why not explain that and the world would then have been a better place?

  8. #8
    Hi there mrhim

    The range Office are using a new computer system that's being rolled out to allocate range space with safety as a paramount with regards to minimum separation distances etc so that might be the reason they didn't want to move you and your party.
    Good excuse for stuffing you next to another group? Probably not. Whole range empty of shooters... hmmm
    If you don't like where they've put you, by all means complain. I would, you're a fee paying NRA member.
    I'm not really surprised that you didn't get a satisfactory resolution from the Chief Exec though, not exactly high on the agenda is it? You'd probably had more joy if you'd gone into the range office and kicked up a stink then and there - ie "I'll be f***ed if I'm going to pay for this shoddy XXXXXX" insert complaint there. You'd have dealt with the Range Office manager or his deputy directly and if the result was not agreeable, by all means elevate it.
    As for turning round the NRA, well... I remember the organization 30 years ago. Ano Domini and there would be 10,000 plus pistol shooters all spending money. Much of that cash would go to the NRA coffers and they'd tolerate us unwashed scumbags because we were putting their blessed tr shooters on planes to foreign parts and getting pissed on cheap bubbly. They ignored semi auto rifle shooters (1988) and turned their backs on pistol shooters(1997). The organization is now fore square in front of ALL forms of shooting and that's thanks mainly to Andrew Mercer.
    I acknowledge that the NRA is still partly stuck in the past, it's policy towards members is still abominable (range office) and the bogs are a sh*t hole (no, wait... they got sorted) but what we need to do as NRA members is help them towards a bright, shiny future. Corny? yep. Bypassing the problem and going 2 steps above in management will not get you gratification but the exact response you did in fact get - the man's got bigger fish to fry. If you have an issue with range allocation - take it up with the range office - HEAD ON! - NO PRISONERS!
    You do that, you have a direct impact on range fee's and a loss in range fee's will get attention from the top - I guarantee you.

  9. #9
    Quote Originally Posted by Orvil View Post
    Hi there mrhim

    The range Office are using a new computer system that's being rolled out to allocate range space with safety as a paramount with regards to minimum separation distances etc so that might be the reason they didn't want to move you and your party.
    Good excuse for stuffing you next to another group? Probably not. Whole range empty of shooters... hmmm
    If you don't like where they've put you, by all means complain. I would, you're a fee paying NRA member.
    I'm not really surprised that you didn't get a satisfactory resolution from the Chief Exec though, not exactly high on the agenda is it? You'd probably had more joy if you'd gone into the range office and kicked up a stink then and there - ie "I'll be f***ed if I'm going to pay for this shoddy XXXXXX" insert complaint there. You'd have dealt with the Range Office manager or his deputy directly and if the result was not agreeable, by all means elevate it.
    As for turning round the NRA, well... I remember the organization 30 years ago. Ano Domini and there would be 10,000 plus pistol shooters all spending money. Much of that cash would go to the NRA coffers and they'd tolerate us unwashed scumbags because we were putting their blessed tr shooters on planes to foreign parts and getting pissed on cheap bubbly. They ignored semi auto rifle shooters (1988) and turned their backs on pistol shooters(1997). The organization is now fore square in front of ALL forms of shooting and that's thanks mainly to Andrew Mercer.
    I acknowledge that the NRA is still partly stuck in the past, it's policy towards members is still abominable (range office) and the bogs are a sh*t hole (no, wait... they got sorted) but what we need to do as NRA members is help them towards a bright, shiny future. Corny? yep. Bypassing the problem and going 2 steps above in management will not get you gratification but the exact response you did in fact get - the man's got bigger fish to fry. If you have an issue with range allocation - take it up with the range office - HEAD ON! - NO PRISONERS!
    You do that, you have a direct impact on range fee's and a loss in range fee's will get attention from the top - I guarantee you.
    Better to kick the organ grinder than the monkey when it comes to dealing with the NRA in the UK
    "a man does good business when he rids himself of a turd"

  10. #10
    Quote Originally Posted by Orvil View Post
    Hi there mrhim

    The range Office are using a new computer system that's being rolled out to allocate range space with safety as a paramount with regards to minimum separation distances etc so that might be the reason they didn't want to move you and your party.
    Good excuse for stuffing you next to another group? Probably not. Whole range empty of shooters... hmmm
    If you don't like where they've put you, by all means complain. I would, you're a fee paying NRA member.
    I'm not really surprised that you didn't get a satisfactory resolution from the Chief Exec though, not exactly high on the agenda is it? You'd probably had more joy if you'd gone into the range office and kicked up a stink then and there - ie "I'll be f***ed if I'm going to pay for this shoddy XXXXXX" insert complaint there. You'd have dealt with the Range Office manager or his deputy directly and if the result was not agreeable, by all means elevate it.
    As for turning round the NRA, well... I remember the organization 30 years ago. Ano Domini and there would be 10,000 plus pistol shooters all spending money. Much of that cash would go to the NRA coffers and they'd tolerate us unwashed scumbags because we were putting their blessed tr shooters on planes to foreign parts and getting pissed on cheap bubbly. They ignored semi auto rifle shooters (1988) and turned their backs on pistol shooters(1997). The organization is now fore square in front of ALL forms of shooting and that's thanks mainly to Andrew Mercer.
    I acknowledge that the NRA is still partly stuck in the past, it's policy towards members is still abominable (range office) and the bogs are a sh*t hole (no, wait... they got sorted) but what we need to do as NRA members is help them towards a bright, shiny future. Corny? yep. Bypassing the problem and going 2 steps above in management will not get you gratification but the exact response you did in fact get - the man's got bigger fish to fry. If you have an issue with range allocation - take it up with the range office - HEAD ON! - NO PRISONERS!
    You do that, you have a direct impact on range fee's and a loss in range fee's will get attention from the top - I guarantee you.
    Absolutely spot on with all points Orvil.
    It's the calibre of the shooter that counts not the calibre of the rifle.

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