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Thread: Excellent Minox Service

  1. #1

    Excellent Minox Service

    Hi All

    I bought a Minox ZV3 3-9x40 riflescope last year from Canada.

    It fogged up internally after my first time out zeroing my new rifle in November. I tried to contact Minox UK via their contact form on their website but they didn't reply. I sent an email to Minox customer service in Germany and they replied the next day with the return address and return form attached.

    I ended up only posting my scope to Germany a couple of weeks ago as I had needed to use it until then. Minox emailed me upon receipt of the scope to keep me in the loop. To my surprise a parcel was delivered to me yesterday with a brand new scope in it.

    I didn't have to pay a cent for this service and only had to send one email right at the start. I hadn't expected much because I hadn't purchased my scope in the UK, and because it's a relatively cheap scope that's made in China. I was proved wrong. Thanks to the Minox customer service department. You have a happy and loyal customer.

    Some pics of it on my rifle:


    Attachment 51920Attachment 51922

  2. #2
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    Nice to hear they've got something right for a change. Pleased for you.
    Nooooooooooooobody expects the Spanish Inquisition!! Our main weapon is.........

  3. #3
    Quote Originally Posted by Eric the Red View Post
    Nice to hear they've got something right for a change. Pleased for you.
    Thanks. It's a nice bonus when a lot of of other customer service is not that great.

  4. #4
    Quote Originally Posted by takbok View Post
    Hi All

    I bought a Minox ZV3 3-9x40 riflescope last year from Canada.

    It fogged up internally after my first time out zeroing my new rifle in November. I tried to contact Minox UK via their contact form on their website but they didn't reply. I sent an email to Minox customer service in Germany and they replied the next day with the return address and return form attached.

    I ended up only posting my scope to Germany a couple of weeks ago as I had needed to use it until then. Minox emailed me upon receipt of the scope to keep me in the loop. To my surprise a parcel was delivered to me yesterday with a brand new scope in it.

    I didn't have to pay a cent for this service and only had to send one email right at the start. I hadn't expected much because I hadn't purchased my scope in the UK, and because it's a relatively cheap scope that's made in China. I was proved wrong. Thanks to the Minox customer service department. You have a happy and loyal customer.

    Some pics of it on my rifle:


    Attachment 51920Attachment 51922
    me too. Sent 3 scopes back got 3 new ones and an upgrade to illuminated reticle.

  5. #5
    The good news is I got my fancy binoculars replaced foc recently....the bad news is they cost £760 plus VAT and fogged up in a matter of months!

    Fingers crossed the new ones are ok

  6. #6
    I lost my front lens covers on my Minox HG 10x52, I contacted the customer service in Germany and they send me new ones a few days later absolutely free of charge ! Great service

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