Uttings disappointment

I just received some new boots in the post and sadly they are to small.
No problem I thought, I will send them back for the next size up, bear in mind theese boots are in excess of £250. Uttings don't offer free returns, and let's be honest boots are not light or small when there 12" high. VERY disappointed.
 
I just received some new boots in the post and sadly they are to small.
No problem I thought, I will send them back for the next size up, bear in mind theese boots are in excess of £250. Uttings don't offer free returns, and let's be honest boots are not light or small when there 12" high. VERY disappointed.

To be fair, lots of places don't offer free returns, quite a cost for a company to have to incur.... Every bit of feedback from uttings I've ever heard has been exemplary, never had any problems with them.
 
Uttings do tend to be quite a bit cheaper than the rest for most things, i guess maybe other stores build enough 'fat' into their prices to be able to offer free return delivery etc?
 
I just received some new boots in the post and sadly they are to small.
No problem I thought, I will send them back for the next size up, bear in mind theese boots are in excess of £250. Uttings don't offer free returns, and let's be honest boots are not light or small when there 12" high. VERY disappointed.

so did you order the wrong size or did they send the wrong size? If the latter I think I would agree with them, why should they pay for your mistake when they have not done anything wrong???
 
I am a size 9 in every shoe wellies and boot I own seems harkila boots are smaller than every other make. I know there are lots of mixed reviews on there boots.
My wife buys loads of stuff online, she was shocked there were not free returns.
Personaly I hate buying online for the very reason you can't try stuff on but being in Lincolnshire harkila dealers are long distance journeys.
 
I ordered a set of Swarovski lense protectors for my Z6i from uttings and they sent the wrong objective size to which was ordered, no quibble straight away said they would send out the correct size and pick up the one to be returned, cost me nothing apart from a phone call. They couldn't have been more helpful to be honest!
 
Years ago, I ordered a pair of boots from Bushware. They arrived and were small fitting in my size.
I sent them back at my cost and they sent me a half size bigger. When they came they were too tight, so I decided that this brand was not for me so I returned them again at my cost. I was then duley blacklisted for doing this !
Lets just say Bushwear have lost out on around £2ks worth of kit that I bought else wear.
 
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so did you order the wrong size or did they send the wrong size? If the latter I think I would agree with them, why should they pay for your mistake when they have not done anything wrong???

very reputable bootmakers have different sizing systems and use different lasts - if a company sells footwear mail order it has to understand that, for example, an Alt-berg size 8 boot is vastly smaller than a Haix size 8 boot, to the point where someone who wears a Haix size 8 will wear an Alt-berg size 9.

neither the customer nor the shop are at fault, the business model is at fault - and considering that someone looking for a pair of high-leg, rugged shooting/hill walking boots in the £150 - 200 bracket has more than half a dozen options to choose from, never mind the sizing issues within brands, the shops lower prices start to lose their lustre when you have to pay £10 each time you want to say 'no, they don't fit right around the heel'...

if the shop thinks its hard done by when its done nothing wrong, why should the customer feel any different?
 
very reputable bootmakers have different sizing systems and use different lasts - if a company sells footwear mail order it has to understand that, for example, an Alt-berg size 8 boot is vastly smaller than a Haix size 8 boot, to the point where someone who wears a Haix size 8 will wear an Alt-berg size 9.

neither the customer nor the shop are at fault, the business model is at fault - and considering that someone looking for a pair of high-leg, rugged shooting/hill walking boots in the £150 - 200 bracket has more than half a dozen options to choose from, never mind the sizing issues within brands, the shops lower prices start to lose their lustre when you have to pay £10 each time you want to say 'no, they don't fit right around the heel'...

if the shop thinks its hard done by when its done nothing wrong, why should the customer feel any different?

Everyone has there own opinion, personally if I was spending £250 on a unknown pair of boots I think I would also have the common sense to try them on for exactly the same reasons that you have stated. But this is also why we have high street shops-: and never the two shall mix......... There too expensive I can find them online cheaper.... My high street is a discrace full of boarded up empty shops..... (Ps not a personal dig at you!)
 
I've used Uttings numerous times. Their service is excellent, and on the odd occasion I have bought something that didn't fit, I was grateful I could return it for exchange, or credit, never minding about the cost to do so !

If people want the convenience of ordering footwear, or clothing on line, often doing so to find the cheapest price, there's always the possibility that they won't fit, and that's the chance you take.

I really don't understand why a supplier should be responsible for the return shipping cost, if they have supplied the goods correctly, as ordered.
 
I've used Uttings numerous times. Their service is excellent, and on the odd occasion I have bought something that didn't fit, I was grateful I could return it for exchange, or credit, never minding about the cost to do so !

If people want the convenience of ordering footwear, or clothing on line, often doing so to find the cheapest price, there's always the possibility that they won't fit, and that's the chance you take.

I really don't understand why a supplier should be responsible for the return shipping cost, if they have supplied the goods correctly, as ordered.

Im with you on this, especially your last sentence.
 
I am a size 9 in every shoe wellies and boot I own seems harkila boots are smaller than every other make. I know there are lots of mixed reviews on there boots.
My wife buys loads of stuff online, she was shocked there were not free returns.
Personaly I hate buying online for the very reason you can't try stuff on but being in Lincolnshire harkila dealers are long distance journeys.

Harkila boot have a very poor reputation - read the reviews. Send them back and buy Meindl instead, much better boot for the same money.
 
You got what you ordered - hardly their fault? That's the price YOU pay for ordering cheap as opposed to going into a shop and trying boots on and getting what fits. If they don't advertise free returns, then it is hardly their fault and wrong for you to criticise. I've never had a problem with them.
MS
 
You got what you ordered - hardly their fault? That's the price YOU pay for ordering cheap as opposed to going into a shop and trying boots on and getting what fits. If they don't advertise free returns, then it is hardly their fault and wrong for you to criticise. I've never had a problem with them.
MS

Ordering cheap ?? If you read my earlier post the closest harkila store is about 90 miles away. And to be honest I am fed up of going to a store and them saying we don't stock allot of sizes because most people buy online.
I was just stating I was disappointed that I have to pay returns on a product that cost so much when my wife can buy a top from most shops that cost less than £30 and send it back for free of it dosnt fit,
 
I just received some new boots in the post and sadly they are to small.
No problem I thought, I will send them back for the next size up, bear in mind theese boots are in excess of £250. Uttings don't offer free returns, and let's be honest boots are not light or small when there 12" high. VERY disappointed.

hi JR

I don't buy my boots online, spending a lot of time in them I prefer to go and try them on after arranging with the shop on sizes available and bring em home, I just got another pair same as before, I still travelled up tried them on, get it wrong and the blisters turn up, for the cost of em, it's not worth the hit and miss via online shopping

it might take longer, but I only do it once and it's sorted, good luck, hope you get it sorted

phil
 
There's a much greater markup on high street fashion type clothing than there is on specialist kit. Add in the vast difference in the likely volume of sales and that's why Uttings can't offer free returns. They'd have to build into the price of every item the cost of a potential return, then they'd be seen as uncompetitive and people might stop buying from them.
A lot of people (especially women) buy items and then return them for pretty much no good reason other than changing their mind, and that's on items they've been able to see and try before they buy. It would end up costing a fortune for a relatively small company to foot the postage bill for every product bought on a whim and then returned.
 
What's wrong with some of you boys?

The only fair outcome here is for Uttings to buy Jimmyriddle a house closer to a Harkila dealer to save him petrol money every time he changes his mind over what size shoe he takes.

I mean come on we have all ordered something off the Internet only for exactly what we ordered to arrive and then changed our mind, only to be disappointed when it turns out it isn't the sellers fault that they didn't send a rep out to our houses to professionally measure us up to ensure that what we ordered will actually fit.

This is definitely a case for trading standards if you ask me.
 
Hi, I conduct a lot of ecommerce or online trading, its becoming a nightmare with returns especially for items sold through Amazon. Personally I am very customer focused, however understandably rights are heavily favoured with the customer, and many abuse that position. Not suggesting its the case here, but often as in the case of Amazon and Paypal, the money is refunded in full without any investigation as to the circumstances, simply because the customer as a change of mind! I've picked up the tab for sending and then returning perfectly good product that a customer "Changed" there mind on upto 3 weeks later. Most are genuine, but I'm finding there are now numerous loopholes that for whatever reason people exploit. Ultimately it results in a smaller trader on smaller margins accepting returns often at a significant loss.
 
For what its worth here is my opinion.
I have dealt with Uttings for a long period of time and have found them to be reliable and honest. They always deliver on time and their returns policy is clearly stated.
With regards to Harkila boots, I have 2 pairs and cannot fault the quality, they are completely waterproof and the finish is of the highest quality, I would agree however that the sizing is on the small side.
I Have Harkila trousers and find that the legs are a bit slim but again the quality is excellent.
I was disappointed to find the base layers that I ordered had been manufactured in China, despite the fact that the Harkila catalogue would have you believe that every thing is Scandinavian.
I am looking to purchase another pair of boots and am considering the Irish red setter boots, anyone out there have these and able to offer a review.
 
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