Anyone else had bad experience with LEE Precision Products & customer service?

spatan7510

Well-Known Member
Not sure if anyone else has had bad experience with this lot, but my mine has been terrible and I would not encourage anyone to waste their money on LEE products…….

Purchased a brand new LEE loadmaster (circa £295) – received it open box with parts missing. Was sent a replacement – it arrived with 2004 date on box and 2004 catalogue inside. Needless to say I sent back the 10 year old stock. Then purchased from another LEE distributor CDSG Ltd (would advise to avoid – guy has no manners and poor service) was sent a brand new LEE Loadmaster with a defect on frame. Only became apparent 4 weeks later after I set it up and started to calibrate it. Basically was a tit on the indexer which was destroying the flippers. LEE Precisions solution was for me to file this down and touch it up with paint. Can you believe it – a brand new item that cost £290 and their solution is to file the frame down and paint it? WTF! Emailed the distributor CDSG who refused to replace it and accused me of breaking the press (even though it was working but had a defect), he accused me of been a liar and threatened me with his company lawyers. Common law won and he had to refund my money under sales of goods act. Recently had another defect on their reloading stand, was not holding the press down on the z brackets on the intermediate shelf, no matter how tight turned the bolts. Also a steel base block I purchased one of the 3 bolts that hold the press to the plate snapped like butter. LEE guarantee should replace parts (bolts) they refused and asked me to post them back to the US for replacement.... Moral of the story – If you want to avoid a whole lot of pain with a poor quality product, avoid buying LEE products…… Rather stick to reputable brands and distributors such as Hornady, RCBS, Dillon is what I have learnt from this experience
 
im guessing you have been one in a million then, like winning the lottery... as donkey basher said in one of his posts "As for Lee quality... all I can say is look very carefully at each item you buy some is great, like the Auto Prime and the case trimmers and length gauges, other stuff is total carp, presses made from white metal will not stand much use in my experience."
 
You said you only paid £100!

Remember this advice?

"Personally I would save my money. Firstly, if you are a Newbie please don't be tempted to learn to reload on a progressive press. There is too much going on in order to know when it's going wrong. Learn on a single stage then move on to a progressive. You need to understand what each stage looks like independently and get the basics right.

2nd I have come to love and hate my Lee 1000. Loadmasters are not really any better and in fact you can buy a 1000 in .223. You will load 90 rounds in your first 50 minutes then spend the next 30 minutes I unjamming it.

Dillon make a better machine but a 550 in .223 will cost you £550 and that's 3 times the cost of a Lee.



Lee isn't bad but it's built to a price. Dillon is built to do the job.



I recommend to everyone starting out to buy a quality second hand unit. Find a friend who reloads and see them do it. Try their kit and see what you like before you take the plunge.



.223 at 200yards you can use any old kack for. Seriously isn't going to make a hill of beans difference."

It took me 6 months to get my Lee 1000 running right pulling on everything I know about mechanics and 20 years of reloading. I've now sold mine and bought a Dillon 550.
 
yes I did end up paying £100 from another supplier all together after the CDSG ltd fiasco, the stock I bought was a "new" 2013 model the supplier had removed the bullet feed mechanism and poached some parts from it, since I needed it for 223, the pistol bullet feed mechanism was not needed and at that price would be foolish to say no. I got to check it out before I bought it so I knew what to look out for after all the previous experience I had....
 
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The other issue is not just with the quality of the product, it is with poor post sales LEE customer support - so the LEE reloading stand and accessories I also bought had an issue with it holding press and base block in place. LEE website states:
[TABLE="width: 100"]
[TR]
[TD]Replacement Parts
Posted by on 01 November 2011 11:40 AM
[/TD]
[/TR]
[TR]
[TD]Warranty (less than 2 years old):
If your tool is in warranty, you can return the faulty part to the factory where it will be repaired or replaced at no charge. Another option for a warranty replacement is to input your contact information on this form and upload a photo of the broken part: http://leeprecision.net/support/index.php?/Tickets/Submit/RenderForm/4
Our address is:

Lee Precision, Inc.
4275 Highway "U"
Hartford, WI 53027

[/TD]
[/TR]
[/TABLE]

LEE actually asked me to post the defective pieces back to the USA, even after I provided photos...
 
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Well I didn't spend 6 months fettling the Lee 1000 because I knew Lee would send me a new fine tuned one out by courier!

Can't express how Dillon have fallen over themselves to help me get the 550 press I bought on here up and together.

Suspect you will chuck some good money after bad there mate. Once you get one that "works" as it should you will still have heartache. The design is good but execution is cheap and cheerful. 75% of the time it will work.
 
It was also LEE attitude toward resolving the problem. Instead of sending a replacement press out, they recommended I file down the frame and touch it up with Mazda red paint. I mean really - they want me to file down a brand new frame on a £290 press and touch it up with paint....how would you feel if you just forked out £290 for one of their presses and their best response was some DIY to fix a factory defect...
 
It was also LEE attitude toward resolving the problem. Instead of sending a replacement press out, they recommended I file down the frame and touch it up with Mazda red paint. I mean really - they want me to file down a brand new frame on a £290 press and touch it up with paint....how would you feel if you just forked out £290 for one of their presses and their best response was some DIY to fix a factory defect...
having used lee products for over 30 years and over 40000rounds without one mishap says it all
 
having used lee products for over 30 years and over 40000rounds without one mishap says it all

Sorry but what Lee products are you using? Nothing with a lot of complexity?

I think their case trimming tool is bloody brilliant but honestly much else is hard to praise in high regard.

I'm in a club with 180 others who all say much the same. I shoot at Bisley frequently and never had anyone say anything much better than "cheap and cheerful." Being a known face at Fultons they dissuaded/ wouldn't sell me a second hand Loadmaster they took in there.

The Lee beam scale has crappy magnetic dampening. The hand primer works ok but I suggest you try an RCBS by comparison. There is a significant difference in the quality of engineering in their dies. Anything that auto indexes is a problem. The Autodisk powder measure is decent kit. The standard powder measure works but compare it to a Uniflow. Their powder funnel is good but made of plastic that shatters unlike RCBS.

I could go on.

When I bought my 1000 the shop gave me an hours instruction on it's well known faults.
 
Lee make some useful kit and also some that well lets just say is not so good. Their customer service is not good, and I speak from experience on that matter. However all their products are cheap and cheerful so you get what you pay for in that respect.
On the other hand I have found both RCBS and Dillon to be not just well made but their back up and customer service from both companies has been absolutely first rate. Once again you get what you pay for.
 
so if your bought a new car and part of the fendor was catching the wheel and ripping up the tyres every couple of miles and you contacted the manufacturer about the issue, they advised to just file off the problematic piece and touch it up with paint to sort the problem out - you would do that? Because the principle is the same here...
 
+1 for Forster I have 2 of the old Bonanza Co-Ax presses.
I decided to re fettle them and Forster could not have been more helpful and all parts still available
 
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