Caveat Emptor - Tikka T3X Lite Wideland Veil Rifles

wytonpjs

Well-Known Member
As I previously posted here I bought a new .308 Tikka T3X in Wideland Veil cammo from Braces of Bristol in May 22. Back in September, I became concerned by the loss of Cerakote from just inside the receiver and along the bolt raceway (see below). I took the rifle back to Braces and they kindly returned it to GMK for inspection.

Chamber_4.jpg

On 21st October, I received the following reply:

GMK First Response 21 Oct 22.jpg

This rifle was purchased brand new only 4 months previously and had at that stage fired less than 100 rounds! Moreover, where the start of the loss of Cerakote occurs in the receiver it is only in contact with the bolt whilst it is being fitted or removed as can be seen from the position of the bolt stop. I respectfully asked them to reconsider, receiving the following further response:

GMK Second Response 28 Oct 22.jpg

This rifle comes with a 2-year gurantee from Tikka which was extended to 3 years. As a professional chartered mechanical engineer familiar with high tech coatings routime applied in the aerospace and weapons field in which I have been employed for the last 46 years GMK's response is frankly bull****. As you can freely read across the Internet, when correctly applied Cerakote is amongst the most durable and hard-wearing of surface coatings. A couple of reports can be seen here:



Why Choose Cerakote Coatings For Your Guns?.

Zeus Cerakote.

Noting the 8000 cycle to failure quoted in the test report there is no way a rifle used weekly could experience that wear in only 4 months! I then took the liberty of contacting the very helpful support team at NIC Industries in the US, the inventors and worldwide manufacturer of Cerakote products. As you can see from the email exchange below (and from a telephone conversation not recorded) there is an issue with the application of Cerakote on this rifle but for obvious reasons they do not wish to be involved and refer the consumer straight back to the supplier/manufacturer. They are however willing to work with the manufacturer to solve Cerakote application issues. Sadly, this was the response I was expecting and I can fully acceopt their position.

NIC Reply 2.jpgNIC Reply.jpg


There is a quality issue with the application of Cerakote on this rifle. After my initial posting on SD, I was contacted by others on this forum who are experiencing the same loss of Cerakote in the receiver and in one instance, around the moderator thread too. Of note, I also have a Sako S20 which utilises the same D18 barrel and the S20's receiver is also Cerakoted. I was fortunate to acquire the S20 at the beginning of the COVID lockdown and it is probably amongst one of the earliest in this country. Like others, it is also very well used! This shows absolutely no signs of Cerakote wear, as is to be expected from the extensive wear test reports available on the properties of Cerakote.

So, to the point of this posting! I like the T3X Lite Wideland Veil very much! In .308 it is a light, compact rifle that is very pointable. With its Wideland Veil stock and bronze Cerakote its is quite pleasing on the eye and its quickly become one of my favourite rifle to stalk with. In my case, the loss of Cerakote is not visible with the bolt fitted but sadly, I know that its there. Others with loss of Cerakote elsewhere may no be so fortunate. NIC Industries acknowledged that there is an issue with Tikka's application of their product but they will only deal with Tikka and not the consumer. My real issue is with the statements made by GMK which are patently incorrect - how can a rifle with loss of Cerakote after only 4 months be considered as fair wear and tear? I am grateful for the support of Braces for returning the rifle for inspection but the issue is not theirs to solve, it is for the supplier GMK or manufacturer Tikka (aka Sako).

Sadly, I like Tikka and Sako products and over the last 30 years have owned 4 - I still have my first C/F rifle a 75 in .243, I had (and hated an 85 in .308) and now have the S20 also in .308. The Wideland Veil is my first Tikka but as many others know, the T3/T3X are great rifles. Unfortunately, in this case, there's undoubtedly a quality issue which is not accepted by GMK.

Caveat Emptor
 
Shocking customer service and quality…I understand Tikka are supposed to be the base product for Sako but they should still be manufactured properly.
 
I am not sure what laws you have there now but I know here (Ireland) the remedial action lies with the supplier and not the manufacturer of the product. As far as I recall this was as a result of an EU directive in relation to unfair commercial practices and was enshrined in Law here in 2007. It might be worthwhile seeing if you still have such laws there now.

Anyhow if that was to happen here and I would expect the shop that supplied the rifle has to make it good by either repair, replace or refund. Again in relation to here there are actions open to a consumer who is wronged and from reading your postings here it would appear to me that you have a strong case.
 
Your consumer rights are with the seller and not the importer or manufacturers and in the first 6 months it is their responsibility to defend any product warranty claim where after 6 months it is your responsibility to prove fault.
The term you need to look up is merchantable quality and reject it on those grounds for a full refund.
 
Just been out with my Wideland Veil, mine seems to also have less cerakote applied to the inside of my action than on the external surfaces.
 

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I'd tend to agree with GMK's response. Cerakote is nothing special at the end of the day - it's just 2k paint.

I was advised to not coat the bolt of my rifle for this exact reason. Yes, the paint on the receiver has worn in a similar way.
 
I don't think it's worn off, it was never there in the first place. Yes it's not as well applied as on the Sako S20, but I guess it's a cheaper rifle. I just keep mine greased as the Tikka stainless is known to corrode when left damp. When it gets rebarelled I'll maybe get a proper Cerakote job done.
 
See Section 9, especially, and 10 Consumer Rights Act 2015.


Your issue is with the trader from whom you purchased the goods. If they won’t play ball consider the Small Claims Court, sometimes referred to as Money Claims On Line, makes most traders take notice.

I have previously had issues with regards a Sako rifle, the dealer insisted that they referred to GMK, who did not want to know, the dealer only regurgitating GMK’s nonsense. The mere threat of a Small Claims Court action focused their attention sufficiently to resolve the issue. Businesses do not like County Court judgements against them and I can’t see it would help at their RFD renewal.
 
Its ironic in that if it were my rifle I quite possibly would have spent a considerable amount of time with the below tool from Brownells and various grades of grits to remove the coating from within the receiver and indeed take it to a point that the bolt raceways shine like the chamber of an old-fashioned spring powered air rifle!
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If anything I’d say the coating process is sloppy as the internal action should have been suitably masked and protected from the treatment.

KA8848397-F7F1-40FA-A72E-B7A25CD5F6AA.jpeg
 
i had my sako 75 done by valkerie Around end of first lockdown ? I have done about 700 rounds with it killed a lot of deer and exposed it to some serious weather . Bolt raceways are fine there is a mark is where my rear bush on the mod is , i could have opened it up but the rifle is always used mod on and i like it tight clearance , it works !
Also had a ten bore double done by Jeff Bullock , done a few seasons wildfowling out on the saltings ( thats also fine )
As has been pointed out your claim is with the retailer , not the distributer , nor the person who painted it . Whatever any other people say in the chain its for you to claim from the retailer for the goods
 
I was seriously considering a new Tikka .243. Had a chat with a very reputable gun dealer…his view….. [ the Tikka is a competent thing, with a good barrel and a decent trigger, simply unfortunate that the rest is built down to a cost, not up to a standard ]
 
If the bolt and action were so sloppy as to not be touching and as such not wear out then I'd be worried.

I can't see this being an issue at all other than a lack of understanding of how two machined metal parts that are rubbing against each other have worm away in essence a coat of paint.
 
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