that is a poor response from Harkila.My 2 cents on the Fenja: avoid it.
I have one, aside from the backpack which is great, the inner lining is poorly designed. It is made from waterproof material (PVC lined heavy duty black liner) but has the largest seam right at the bottom of the bag and is unsealed! This has resulted in blood leaking through the lining and the bag on longer carcass retrievals (2 miles+). And Harkila insist that the bag "was never sold as waterproof" so refuse to repair the lining / seal properly. A pity as aside from this - it is a great product.
What brought about the turn around after Harkilla weren't initially interested, did SGC sort it out?Good news, Sportsman Gun Centre and Harkila expedited a new custom-sealed liner to me today. It certainly seems to work (wet sealed seams). I have no idea if newer versions of the same bag will/do have this sealed seam but my pics are below. A good response from customer service / the retailer in the end but a pity that products get through design and testing without this being picked up.