Highland Outdoors 👎

Tugmanade

Well-Known Member
Hi

Anyone had issues with Highland Outdoors, nothing major but need to get a thermal spotter repaired under warranty & twice they’ve said they’d ring back, that was over 10 days ago. Just wondering whether this is the norm for them ??.

Cheers

Ade
 

Tugmanade

Well-Known Member
Are you actually speaking to someone or there is no reply?
Spoken to two people who contradicted each other, after speaking with the 2nd he said he’d call back in 10 minutes, I then rang him back 2 hours later, he apologized & promised to call back sometime that day, and that was over 10 days ago.
 

Stalker1962

Well-Known Member
Spoken to two people who contradicted each other, after speaking with the 2nd he said he’d call back in 10 minutes, I then rang him back 2 hours later, he apologized & promised to call back sometime that day, and that was over 10 days ago.
A short email outlining the issues. Give them a reasonable fixed time for them to respond. Keep it polite. Keep patient.
 
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