led lenser

GWP

Well-Known Member
Anyone got the returns address torch has packed up like to see if it will repair.
 

Danny Fireblade

Well-Known Member
Send them an email, they are pretty good. The Velcro on my pouch gave up the ghost after about a year, they just sent me another one FOC.
 

Alantoo

Well-Known Member
Support@ledco.co.uk

They have always come up trumps with me. Although my first head torch was bought while they still offered lifetime warranty they now "only" reckon on lifetime being 4 years. However they have replaced with no quibble with any problems. Latest good news story was an email from me to say my P7.2 was playing up...email exchange to describe more detail...next day a new battery and switch module dropped through the door and P7.2 up and running again.

Unsurprisingly I have bought five of their products...the first one was replaced when the cable at the hinge went after a couple of years...3 years after that it went again and I soldered it up and a couple of years later when buying another I casually mentioned that I had repaired the first one...they said "it is out of warranty and we no longer make those...but we do have a current model that someones has returned with a damaged battery box...would you like that?"

Super company.

Alan
 
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Mr B

Well-Known Member
Spot on company. My work bought 40 £300 torches from them and we’ve had a couple fail (probably due to our rough handling) and they’ve been repaired or replaced without question.
 

Odders

Well-Known Member
I dealt with them as a retailer selling their products up until last year.
Very good people to deal with, who know their products inside out & back them up with a great after sales service.
 

paultap

Well-Known Member
I have purchased a few of their torches and a headlight and have found them to be very good products, if you are going to purchase, beware of EBay as there are a lot of very convincing fakes being sold on there apparently, When these stop working and are sent back to the company, you obviously have no warranty. There are a few videos on YouTube showing how to spot the fakes.
 

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