Lost FAC?


Well-Known Member
I'm generally very impatient when it comes to Royal Mail, so I might be making something out of nothing.

I sent my FAC in for a variation on Monday by First Class Signed For (I asked for recorded, but didn't realise until after that it no longer exists).

It was posted early on and therefore should have been delivered Tuesday, Royal Mail say they haven't had delivery confirmation yet but sometimes postmen don't get it signed anyway (god knows what I paid extra for then...) but I've spoke to the licencing team yesterday who agree that it hasn't arrived.

I haven't called FAO again today yet as I'll give it until after midday in case it is on it's way, but it isn't looking hopeful.

This brings me to my question; when do I officially report it missing? - FAC says to report immediately, Royal Mail don't class it as missing until 15 days have passed. As I said I have been checking in with the FAO so they are at least aware that I am concerned, but I have not officially done anything yet.

I take mine to the local station then it goes in the internal mail, mine went missing in the FA's department once so it takes RM out of the loop.

It's no big deal. I also had mine lost via Royal Mail signed for and have had the same excuses with other lost parcels - that sometimes post is delivered without a signature.

I just told my licensing department that it had been lost and gave them the Royal mail reference number. They then issued the new FAC with no further problems.
Thanks Takbok, how long did you leave it before doing that?

No worries. Got in touch with them via email 3 weeks after FAC posted.

Then I sent a copy of a Royal mail letter that I'd received confirming that my letter had been lost - This was a month after first posting letter. Don't think that this was actually required.

Submitted a royal mail claim here:

Royal Mail Online Claim Form
Thanks again Takbok, I'll ring FAO later and see if I need to go through Royal Mail first.

Swifturn, are you sure? - I was told at the post office that Royal Mail only has Signed For (pointless - just same as regular post since they only get is signed when they fancy it) and Special Delivery (which is £6 per letter...).

I did ask for recorded, paid my money etc. but when I checked the receipt to track it, it was just Signed For - maybe same for you?

Recorded delivery still exists,i received a parcel last week, signed for it and yesterday sent a letter recorded.some one at post office being lazy.
Recorded / Signed for is not worth the money it just gets a sig on delivery and can get lost just as easily as normal mail as basically that is all it is

Special Delivery is Tracked at every Point in the system and signed for
In hindsight, wish I'd gone Special Delivery, but out of frustration with how things have gone up to now I will just hand deliver I think.

When I read on Royal Mail's website that 93% is delivered next day I assumed the rest made it there the day after... didn't realise the rest never made it!

Special delivery is sometimes pretty slow as well - half of the time I'm able to claim my postage costs back because the parcel hasn't been delivered by 1pm the next day.
Any paperwork to do with firearms I personally hand it into the firearms dep myself just to make sure things like this dont happen
Recorded / Signed for is not worth the money it just gets a sig on delivery and can get lost just as easily as normal mail as basically that is all it is

Special Delivery is Tracked at every Point in the system and signed for
Totally agree. Would never do it again having sent Weeman off here a parcel months ago. He confirmed receipt etc but on line it still says that the parcel remains where I posted it from! All I did was waste my money! To charge for Recorded delivery is fraud IMO!
Signed for service when sending to Essex police is a waste of time, they don't sign for anything as post office say they can be trusted.
I used to send everything signed for before I used email and nothing was ever signed for, probably 50 plus times over 15 years or so.

Neil. :)
If you sent in a cheque with the variation, check to see if it's been cashed? If it has then the firearms department have obviously had your certificate.
I now do everything to the Firearms Department I can by email.

I have taken stuff in by hand on a number of occasions but the desk attendant would not sign for it...so one has no proof of delivery.

I have sent it by special delivery and on the one occasion it was signed, it was signed with an unintelligible squiggle and I have no idea whether it was by the postman or the desk attendant. At least I had copy of the receipt with the address/postcode and the image of the squiggle to show I had done my bit.

I have heard that things have been lost in internal mail also, so when I have had to send hard copy I do what you have done...wait a day or so and then email the department to ask them to confirm receipt.

our force dont/wont do hand deliverys,my first coterminious cert ended up in dublin dead letter dept probably is still there?sent secured and usual gubbins ten miles away ,sixteen weeks later when i checked on the progress they said ok we will send out new ones as it looks like its been lost,my mate sent all he,s off four months later when he checked they said they had lost half of his paperwork ! how do you lose half when its all supposed to be together,