Swiss v Swarovski - customer service

novice

Well-Known Member
We all hear how good the Swarovski customer service is, but I've experienced a timely reminder today.

I emailed both swarovski and Zeiss after hours last night. I heard from Swarovski at 9.10 this morning, confirming the items I'd requested would be in the post. I've yet to receive any sort of acknowledgment from zeiss, which would normally be acceptable if it weren't for the glaring example of how the direct competition deal with things.

Perhaps zeiss will be in touch, but I may as well ask the question on here.

One of of the barrels on my conquest hd binoculars froze internally at the weekend, which would suggest the seals have been breached and are allowing moisture inside. I'm struggling to find the correct number for the appropriate department at zeiss. I've called a couple of the numbers that appear on their uk website with no response, hence my email.

Any suggestions?

Novice
 

novice

Well-Known Member
That's the email I've already used thanks. I anticipate that they'll respond, it's just that Swarovski are in a class of their own.

ps I now realised predictive text has cocked up my thread title!

novice
 

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