TrustFord?

[JockStalk]

Second car in the household is a ford focus. 2016 plate and not yet hit 28k miles.
Engine warning light on. Local (great) garage tell me the timing belt is beginning to break up and needs replaced.
Thinking it’s no big deal and about to say ‘just change it’ they tell me it’s a wet belt, requiring the engine to be stripped down to replace it and 8-10 hours labour. A job they did not want to do as it’s a ball ache.
So after much casting about, booked it into TrustFord to get fixed (£1300 for a timing belt…..).
Dropped the car off. Two days later they tell me they cant do the job as only one of their techs can do wet belts and he’s not had time and now on holiday. Another 1 hour trip each way to retrieve the car.
Raised a complaint with TrustFord, Workshop Supervisor calls me, all very sorry etc. rebooked for today.
Called me lunchtime. As they were stripping the car the tech ‘cracked’ the turbo and so it’ll be £1300 plus £800 for the new turbo.
Called me tonight, no turbos in stock, will be 10 days minimum if it’s available from OEM in Germany but could also be indefinite.
Meantime, car is fecked.

TrustFord? Absolute joke.

 

[AHPP]

Sorry. Who cracked the turbo?

 

[JockStalk]

‘Mechanic’

 

[Dazb1967]

Surely the blame lies with the garage. I would have tried another garage when they said they didn't want to do the job, Sounds like they're having your eyes out

 

[Len the dog]

£1300 to keep it running, is it even worth that?

 

[fixedwheel]

Their tech cracked the turbo, they replace it FOC. Simples.

 

[JockStalk]

£1300 to keep it running, is it even worth that?

Yes

 

[Len the dog]

I've just had a similar thing, the car I inherited from my father a few years back needed about £1500 spending on it, that's £1500 I could put towards replacing it. I traded it in a few weeks ago and the garage gave me a very reasonable £2250, probably more than it was worth.
When cars get to that age you have to question whether it's worth spending that amount just to keep them going long enough for another problem to show itself.

 

[baguio]

A mate of mine owns a local garage and has warned me to not buy a Ford with a wet belt engine. Said that they are a nightmare to change. He’s just bought a 3litre Ranger V6 because it doesn’t have a wet belt.

 

[long_range_rob]

All Ford eco drive engines with a wet cam belt are an engine failure waiting to happen. The belts break up and the detritus from that break up clogs up the oil ways causing engine failure. I wouldn’t have one now.

 

[baguio]

I would be moving that on asap. I didn’t realise that a 2016 Focus was worth that much. I assume that it must have a full tank of fuel?

 

[JockStalk]

It’s about 9 grand and does all I need it to do. Plenty life left in it, until timing belt needs flippin changing again……

Had loads of Fords over the years. This will be the last.

 

[chriswjx]

I am sorry, they break the turbo but YOU need to pay for it??? I think when picking the car up, if you accidentally walk past one of their cars with a key in your hand like f* they'd agree that it's them that needs to pay for the paint damage...

£1300 to keep it running, is it even worth that?

I'm guessing you've not seen the price of cars recently?

Note: Autotrader mark that as a "great price" as it's "that much" below market rate...

 

[PMA]

Surely if they damaged it they pay for it !
( unless you were warned of possible issue before )
Years ago mechanic damaged a front disc on my car they paid for replacement and fitting .

 

[sauer]

I’d be telling garage their fault they pay turbo

 

[Morkai]

That's why Im keeping my Mk7 Fiesta ST, no wet belt. It costs £300 for a new belt and pump with labour.

There's a reason the new EcoBoost engine is nicknamed the EcoBoom!

 

[Morkai]

 

[Crowstalker]

I don't know who thought of the slogan trust Ford NOW. its the NOW bit at the end that's bugs me, what makes ford think people will just blindly trust them by shouting NOW??? If anything I will be doing the complete opposite,

 

[Mungo]

All Ford eco drive engines with a wet cam belt are an engine failure waiting to happen. The belts break up and the detritus from that break up clogs up the oil ways causing engine failure. I wouldn’t have one now.

We had this.

On the A9 in heavy traffic. Engine just went. Had just enough momentum to pull over next to a bridge with some railing we could get behind to wait for recovery.

Our local Ford garage were actually fantastic: turns out to have been a known fault, and Ford replaced the engine FOC. Though we did need a new turbo and clutch as well.

 

[simgre]

I was told by a very knowledgeable car manufacturer engineer, that the “Ecoboost” engine initially started as the idea for a “disposable, no maintenance, replace at 100K” idea. Supposedly the concept was workable but far more expensive than anticipated. So instead of shelving the idea and having the R&D money wasted, they introduced the Ecoboost.

Some stuff on them was never designed to be serviced…