Ziess.....

shotguntom

Well-Known Member
I had my scope sent off to Ziess at Cambridge as I was having to issues with my scope. It has had to go off to Germany to be repaired. They have had it for over 2 months now... I can't get hold of the customer service department at Cambridge to find out what's going on.

Am I being impatient or should I be pressing Ziess harder to find out what's going on?
 

Glyn 1

Well-Known Member
I had similar problems with Zeiss UK, I think they were having some serious staff issues at the time. I got fobbed off many times before I finally lost patience and went over everyones head. You would have thought I was dealing with a local cowboy market trader rather than the world's third best optics manufacturer. To be fair, once I got talking to the organ grinder (Mark?), he quickly got things sorted out.
 

teyhan1

Well-Known Member
OH god I was thinking of changing after problems with my Swarovski.
I take my hat off to Swarovski. Scope posted for next day delivery, arrived and was sent on that day. Got a card saying it had gone the next day and two days after that a quote for the repair. Phoned that day and said yes and they said they would email Swarovski and would phone me when it was on its way back to collect payment.
Only thing I'm wondering, Do they have a better repair service because they break more often? My scope has been back 4x in its guarantee period.
 

Loki

Well-Known Member
Hi
I have to say Zeiss in Germany have been very helpful in recently registering 2x Z-Conquest, albeit forwarding to US, (should it be needed) for warranty purposes.
Suffice to say I have 4x Zeiss-Conquest now, 2x registered with them previously and found very helpful.
Regards
L
 
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shotguntom

Well-Known Member
What annoys me is I have phoned the customer service department everyday this week at different times and not once have I got through to someone to even ask what's going on, let alone push them along.

I have to say it has really put me off the idea of buying another Ziess scope...
 

Loki

Well-Known Member
Hiya

Pretty sure Zeiss fellahs name was Gary - perhaps a search for 'Gary/Zeiss in Members will bring to the fore....

Cheers
L
 

Solwaystalker

Well-Known Member
Dont think Gary is a member on here but might be wrong , im sure one of the Zeiss guys will see this thread and help out
 

Cadex

Well-Known Member
I own both a Zeiss and a Swarovski scope.

Thankfully I've never needed to contact Zeiss, but I'm concerned by the amount of customers I'm reading about on this forum and others who are struggling to contact them, and have faults satisfactorily rectified.

In terms of quality and price it really is splitting hairs between the big three, it's such things as customer service which is going to push a potential customer to one other than the other.
 
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N.F.W.M

Well-Known Member
I learned my lesson a couple of years ago in regards to Zeiss U.K. Never again. I now go direct to Zeiss Europe.
 

NigelM

Well-Known Member
I know everyone has their own favourite optics manufacturer, but I keep reading horror stories about Zeiss and sometimes even S&B. I have 3 NightForce scopes. I went there originally because a Scottish stalker I have a lot of respect for recommended them as having great optics and being built like brick outhouses. Over the past 15 years I have banged them, dropped them, generally abused them and none have ever gone off zero. OK, so they weigh over 1kg, but I think the extra 300 grams is worth carrying around for the robustness you get in return.
 

Cyres

Well-Known Member
That is awfull should take 2 weeks max, have you called Zeiss in Cambridge, tel no is 01223401500

Have sent you a pm

D
 

alphaburner

Well-Known Member
I had some dealings with Zeiss UK regarding a problem with a set of Binos. Their response time was good but it took a long time to resolve the issue due to a part shortage.
 

Highlander

Well-Known Member
I had similar issues with contacting Zeiss UK a while back.
Having eventually succeeded in getting an answer to my calls etc, it turns out that their Customer Services / Technical UK with regard to Sporting optics, consists of 1 person!!
 

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