Swarovski Service.... got to be the best!!!

[moonstone gsp]

So, lost one of my rubber eye cup on my EL range binos at the weekend. I rang the service department in Austria this morning and spoke to a lady who spoke perfect English. I was asked to send details and the ID number. I did that at 11.59 today . At 14.08 received an email saying the replacements would be dispatched from the UK depot today and should be with me in 3-5 days. That is some service on a Monday. Well done Swaro.

 

[long_range_rob]

They are excellent. You can deal with the guys in Surrey direct. They too are excellent

 

[willie_gunn]

Prepare yourself!

I lost one of the objective covers of my 8.5x42 EL's on Sunday 25th July.

I emailed Swarovski on Monday 26th at 11:37 and had an email arrive in my Inbox at 12:22 with an identical message to yours - the replacements would be sent FoC from the UK depot and be with me in 3-5 days.

The postman rang the doorbell at 08:30 on Tuesday 27th and passed me the envelope from Swarovski containing two new objective covers plus a spare eyepiece cover.

Exemplary service.

 

[Tazz]

My first pair of Swarovski’s were a second hand pair of EL’s off EBay for circa £600 when they turned up one eye cover was missing and the other was torn. Called Swarovski U.K. explained situation and said I was happy to buy a new set, 3 days later a new pair no charge came through my letterbox

 

[Donkey Basher]

Really pleased to read this as I'm about to send my 6-24x50 'scope off for a reticule swap

 

[gixer1]

They are excellent…although I wonder if there’s a lady at the end of the phone with a box of eye cups and a big book of stamps as they seem to always be sending these out FOC…I guess the manufacturing cost is low and relative to the product cost it’s worth it as they are well known for top customer service…I wish more companies would take a leaf out of their book!

regards,
Gixer

 

[Freeforester]

I wish more companies would take a leaf out of their book!

It’s not all about the point of sale price tag, and such service gets remembered when the next buying opportunity comes along, leaving many other companies struggling to earn such repute, which is both appreciated by the in-the-field user and should be taken into consideration by prospective purchasers sifting through their options.

 

[norcan]

Swarovski is family owned, might have some to do with it.

 

[JockStalk]

I’ve a scope on its way for service and cosmetic repair, will see how that goes.

 

[Uncle f]

I sent a scope z6i 2.5x15x56 back for repair as it wasn’t tracking for some reason. Sent to Redhill Surrey 19 days later scope back repaired, serviced etc no charge.
They are simply the best no doubt about it. That’s why all my glass is Swarovski

when things go wrong as they do with all things. It’s great to know they take customer care first and foremost.

 

[MattJ]

Agreed. I have always had outstanding service from them.

 

[A Guy Out West]

At their prices, you should expect nothing less.

 

[lochty]

Which is why all my optics are made by them....

 

[moonstone gsp]

Prepare yourself!

I lost one of the objective covers of my 8.5x42 EL's on Sunday 25th July.

I emailed Swarovski on Monday 26th at 11:37 and had an email arrive in my Inbox at 12:22 with an identical message to yours - the replacements would be sent FoC from the UK depot and be with me in 3-5 days.

The postman rang the doorbell at 08:30 on Tuesday 27th and passed me the envelope from Swarovski containing two new objective covers plus a spare eyepiece cover.

Exemplary service.

Spooky

 

[JockStalk]

A 2009 made Swaro Z6 put in for repair after a hard fall. Glass appeared fine but scope tube not so much.
Sent in to Swaro via uk, told it would take a bit longer as they were closed for hols for a week. Receipt in Austria confirmed by email snd they would inspect snd get back in touch. They did, 2 days later. Repair needed, basically the scope tube recommended replace. They will rebuild on a brand new tube, renew seals, any worn parts/ cap screws etc, regas and test for recoil/ windage/ adjustment all spot on.
Sounds awfully like a new scope as the lenses all perfect. Anyway for out of warranty accidental damage, I get a completely overhauled scope back for £180 parts and labour.
Would have been sweet if the warranty covered it, but let’s face it the damage was my doing.
Flippin good customer care. Expect it back next week!