Hilux early chassis fail: rust perforation after 7 years and just 44k miles of road use in U.K.

Toyota GB have now made a goodwill gesture which does not admit any product defect: they are going to buy back my vehicle at market value plus 26%.

When I bought it new in 2016, I had hoped that this Hilux would see me out. Certainly, the examples I have seen in Africa make 300k miles plus without lifting the head, so given my 6k miles per annum, that was a realistic expectation.

The failure of this vehicle's chassis in just 44k miles light road usage is declared by Toyota to be worthy of investigation and so my vehicle is destined to be broken for analysis by Toyota Europe.

In terms of the compensation amount, I see it as fair. I have had use and value from this vehicle over 7 years, so outright replacement would not have been appropriate, nor did I seek that. To allow me time to source the Hilux's replacement, Toyota's buy-back offer extends for 30 days into the future after which I must surrender vehicle, V5 and keys to original point of sale.
 
Toyota GB have now made a goodwill gesture which does not admit any product defect: they are going to buy back my vehicle at market value plus 26%.

When I bought it new in 2016, I had hoped that this Hilux would see me out. Certainly, the examples I have seen in Africa make 300k miles plus without lifting the head, so given my 6k miles per annum, that was a realistic expectation.

The failure of this vehicle's chassis in just 44k miles light road usage is declared by Toyota to be worthy of investigation and so my vehicle is destined to be broken for analysis by Toyota Europe.

In terms of the compensation amount, I see it as fair. I have had use and value from this vehicle over 7 years, so outright replacement would not have been appropriate, nor did I seek that. To allow me time to source the Hilux's replacement, Toyota's buy-back offer extends for 30 days into the future after which I must surrender vehicle, V5 and keys to original point of sale.
That sounds pretty fair after the battle you've had. Much better than scrap value which it pretty much would have been with that chassis.
You'll be able to buy a landrover!
 
You'll be able to buy a landrover!

Are you suggesting that masochism is a good swap for misfortune? ;):)

what are you going to replace it with?

On the basis that 2016/2017 was just a bad chassis batch, I would have taken another Hilux but the waiting list is 24 months ish.

Of the 4x4 options available, the Isuzu [best value 4x4 of the year 2022 IIRC] looks well specc'd internally. I do not tow, so the 1.9l engine is not likely to be a limitation for me.
 
Toyota GB have now made a goodwill gesture which does not admit any product defect: they are going to buy back my vehicle at market value plus 26%.

When I bought it new in 2016, I had hoped that this Hilux would see me out. Certainly, the examples I have seen in Africa make 300k miles plus without lifting the head, so given my 6k miles per annum, that was a realistic expectation.

The failure of this vehicle's chassis in just 44k miles light road usage is declared by Toyota to be worthy of investigation and so my vehicle is destined to be broken for analysis by Toyota Europe.

In terms of the compensation amount, I see it as fair. I have had use and value from this vehicle over 7 years, so outright replacement would not have been appropriate, nor did I seek that. To allow me time to source the Hilux's replacement, Toyota's buy-back offer extends for 30 days into the future after which I must surrender vehicle, V5 and keys to original point of sale.
Thats not a bad outcome…all things considered. I dont think the isuzu is the same quality, but they sell plenty. My local dealer for isuzu also sell Ssayong they gave me a car to borrow when mine was in for service, far better quality than I expected, when I went back I had a look over the new pick ups, again far better than expected at very sensible prices. Worth a look, just for comparision.
 
Are you suggesting that masochism is a good swap for misfortune? ;):)



On the basis that 2016/2017 was just a bad chassis batch, I would have taken another Hilux but the waiting list is 24 months ish.

Of the 4x4 options available, the Isuzu [best value 4x4 of the year 2022 IIRC] looks well specc'd internally. I do not tow, so the 1.9l engine is not likely to be a limitation for me.
I’d personally buy a 2-3yr old Hilly, despite the bad experience with your last
 
Are you suggesting that masochism is a good swap for misfortune? ;):)



On the basis that 2016/2017 was just a bad chassis batch, I would have taken another Hilux but the waiting list is 24 months ish.

Of the 4x4 options available, the Isuzu [best value 4x4 of the year 2022 IIRC] looks well specc'd internally. I do not tow, so the 1.9l engine is not likely to be a limitation for me.
I would agree the Isuzu’s get the best reliability reports, and do what they are supposed to - none of the current brands are great for corrosion protection now but I wouldn’t touch a Hilux or ranger with a barge pole!
 
I would agree the Isuzu’s get the best reliability reports, and do what they are supposed to - none of the current brands are great for corrosion protection now but I wouldn’t touch a Hilux or ranger with a barge pole!
yet toyota's are the car of choice in global remote locations where reliability and availability of easy to fit spares is utmost key.

as for Rangers, agreed.
 
yet toyota's are the car of choice in global remote locations where reliability and availability of easy to fit spares is utmost key.

as for Rangers, agreed.

Were the choice….and not in all locations, go to many parts of Asia and you’ll find Isuzu as the main pick up and small truck supplier - with the same engine but 3L sleeves instead of the 2.5’s they use here in the U.K. and they are doing some serious mileage!

I really think Toyota messed up by shifting manufacturing and changing the methods and they have ruined what was a good thing.

Regards,
Gixer
 
Were the choice….and not in all locations, go to many parts of Asia and you’ll find Isuzu as the main pick up and small truck supplier -

I thought that was more because they could pronounce the brand name o_O

I'll have to have a look more closely at the Izuzuuzu, but I have a few farmer friends who have all moved to new Hilly's from Izziizzuus,..but that could possibly be due to the 'cool/must have factor'
 
Having just taken delivery of my Hilux, I was advised waiting times are down to 12 months.
I doubt you'd go wrong with an Isuzu. Only reason I didn't buy one was I couldn't get as good a price on a new one as I could the Hilux.
 
Hopefully they’ve got better than the brand new 3.2 wildtrak I had!
Is the 2022 wildtrack DBL cab 2.0 EcoBlue I've got coming. It's mostly motorway miles, about 40 to 45,000 of them a year for work. It'll only be the occasional bit of light off road work when shooting.

It's a work lease so ultimately not my problem
 
Cut it out and plate it up...
Done a few Rangers like that, Unwire the light clusters remove 4 bolts for the Tub lift it off and get pressure washing, cleaning and grinding, Navara's are the worst for it< I thought Hilux's were king of the Jap stuff, I have a 59 plate Ranger, she is starting to look a bit crusty, but still solid< gong to remove the Tub in the Summer and see if it needs any attention.
 
Done a few Rangers like that, Unwire the light clusters remove 4 bolts for the Tub lift it off and get pressure washing, cleaning and grinding, Navara's are the worst for it< I thought Hilux's were king of the Jap stuff, I have a 59 plate Ranger, she is starting to look a bit crusty, but still solid< gong to remove the Tub in the Summer and see if it needs any attention.
I think the op has had a result, my cousin's one cracked and was too lazy to jack it up take the tub off and do the prep work.
So he pi$$ed it away for a grand! However called me in as the blond goddess lorry cab needed a bit more than TLC...

F nose when we are gone Kev what will they do lol... "get a new one"

 
I think the op has had a result, my cousin's one cracked and was too lazy to jack it up take the tub off and do the prep work.
So he pi$$ed it away for a grand! However called me in as the blond goddess lorry cab needed a bit more than TLC...

F nose when we are gone Kev what will they do lol... "get a new one"


I can, I have done……..but god forbid why, if you dont have too. Welding tin weavel on cars or trucks is best left to someone else!
 
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