Just a follow up a week later from completing my order, paying for the bullets they have not yet arrived.
Over the weekend I sent an email following up on the purchase, I have heard nothing. Hopefully somebody at Malmo's would read it and get back to me yesterday or today, nothing.
A short while ago I finally rang them, they are looking into it, but won't be able to tell me anything until Thursday as they are shut on Wednesdays.

Will keep you all updated, a few boxes of bullet 'HEADS' obviously not a major concern.